Network Software Cannot Find Product On A Network - Epson l565 User Manual

• If you are connecting the product via EpsonNet Setup and the Wi-Fi icon and signal bars are not
visible on the LCD, make sure your product software was installed correctly. If necessary, reinstall
your software.
Parent topic:
Related concepts
Uninstall Your Product Software
Related tasks
Printing a Network Status Sheet

Network Software Cannot Find Product on a Network

If EpsonNet Setup cannot find your product on a network, try these solutions:
• Make sure your product is turned on and connected to your network. Verify connection using your
product control panel.
• Check if your network name (SSID) contains non-ASCII characters. Your product cannot display non-
ASCII characters.
• Make sure your product is not connected to a guest network.
• If necessary, reinstall your product software and try running EpsonNet Setup again:
1. Reset your product's network settings to their factory defaults.
2. Windows only: uninstall your product software.
3. Initialize your router following the instructions in your router documentation.
Note: If you are reading these instructions online, you will lose your Internet connection when you
initialize your router, so note the next step before initializing it.
4. Download your product software from the Epson website using the instructions on the Start Here
sheet.
• If you have replaced your router, reinstall your product software to connect to the new router.
Note: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and 5
GHz) mode. See your router documentation for instructions.
Parent topic:
Solving Network Problems
Solving Network Problems
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