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Appendix
Troubleshooting
My telephone doesn't work at all.
•
Make sure the power cord is securely plugged in.
•
Make sure you plug the battery connector securely into the cordless handset.
•
Make sure you plug the telephone line cord securely and firmly into the telephone base and
the telephone wall jack.
•
Charge the battery in the cordless handset for at least 11 hours. For optimum daily
performance, return the cordless handset to the handset charger when not in use.
•
If the battery is completely depleted, charge the handset for at least 30 minutes before
use (page 4).
•
Reset the telephone base. Unplug the electrical power. Wait for approximately 15 seconds, then
plug it back in. Allow up to one minute for the cordless handset and telephone base to reset.
•
You may need to purchase a new battery. Refer to Handset battery installation (page 3) and
Handset battery charging (page 4).
The display shows No line. I cannot hear the dial tone.
•
Disconnect the telephone line cord from your telephone and connect it to another telephone.
If there is no dial tone on that other telephone either, then the telephone line cord may be
defective. Try installing a new telephone line cord.
•
If changing telephone line cord does not help, the wall jack (or the wiring to this wall jack)
may be defective. Contact your telephone service provider.
•
You may be using a new cable or VoIP service, the existing telephone jacks in your home
may no longer work. Contact your service provider for solutions.
The display shows To register HS... and ...see manual alternately. The handset
does not work at all.
•
The handset is deregistered from the telephone base. Place the handset in the telephone
base to register it back. The handset shows Registered and you hear a beep when the
registration process completes. This process takes about 60 seconds to complete.
I cannot dial out.
•
Try all the suggestions above.
•
Make sure you have a dial tone before dialing. The cordless handset may take a second or
two to find the telephone base and produce a dial tone. This is normal. Wait an extra second
before dialing.
•
Eliminate any background noise. Noise from a television, radio or other appliances might cause
the phone to not dial out properly. If you cannot eliminate the background noise, first try muting
the cordless handset before dialing, or dialing from another room with less background noise.
•
If other phones in your home are having the same problem, contact your telephone service
provider (charges may apply).
•
If you have changed your telephone service to digital service from a cable company or a VoIP
service provider, the telephone line may need to be rewired to allow all existing telephone
jacks to work. Contact your service provider for more information.
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