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Troubleshooting
Programme time does not countdown. (On models with display) (*)
• Timer may stop during water intake. >>> Timer indicator will not countdown until the machine takes in adequate amount of water.
The machine will wait until there is sufficient amount of water to avoid poor washing results due to lack of water. Timer indicator
will resume countdown after this.
• Timer may stop during heating step. >>> Timer indicator will not countdown until the machine reaches the selected temperature.
• Timer may stop during spinning step. >>> Automatic unbalanced load detection system might be activated due to the unbalanced
distribution of the laundry in the drum.
Programme time does not countdown. (*)
• There might be an imbalance of laundry in the machine. >>> Automatic unbalanced load detection system might be activated due
to the unbalanced distribution of the laundry in the drum.
Machine does not switch to spinning step. (*)
• There might be an imbalance of laundry in the machine. >>> Automatic unbalanced load detection system might be activated due
to the unbalanced distribution of the laundry in the drum.
• The machine will not spin if water is not drained completely. >>> Check the filter and the draining hose.
• Excessive foam might have occurred and automatic foam absorption system might have been activated due to too much detergent
usage. >>> Use recommended amount of detergent.
Washing performance is poor: Laundry turns gray. (**)
• Insufficient amount of detergent was used over a long period of time. >>> Use the recommended amount of detergent appropriate
for water hardness and the laundry.
• Washing was made at low temperatures for a long time over a long period of time. >>> Select the proper temperature for the
laundry to be washed.
• Insufficient amount of detergent is used with hard waters. >>> Using insufficient amount of detergent with hard water causes
the soil to stick on the cloth and this turns the cloth into gray in time. It is difficult to eliminate graying once it happens. Use the
recommended amount of detergent appropriate for water hardness and the laundry.
• Too much detergent is used. >>> Use the recommended amount of detergent appropriate for water hardness and the laundry.
Washing performance is poor: Stains persist or the laundry is not whitened. (**)
• Insufficient amount of detergent is used. >>> Use recommended amount of detergent appropriate for the laundry.
• Excessive laundry was loaded in. >>> Do not load the machine in excess. Load with amounts recommended in the "Programme
and consumption table".
• Wrong programme and temperature were selected. >>> Select the proper programme and temperature for the laundry to be
washed.
• Wrong type of detergent is used. >>> Use original detergent appropriate for the machine.
• Detergent is put in the wrong compartment. >>> Put the detergent in the correct compartment. Do not mix the bleaching agent
and the detergent with each other.
Washing performance is poor: Oily stains appeared on the laundry. (**)
• Regular drum cleaning is not applied. >>> Clean the drum regularly. For this, please see 6.2.
Washing performance is poor: Clothes smell unpleasantly. (**)
• Odours and bacteria layers are formed on the drum as a result of continuous washing at lower temperatures and/or in short
programmes. >>> Leave the detergent drawer as well as the loading door of the machine ajar after each washing. Thus, a humid
environment favorable for bacteria cannot occur in the machine.
Colour of the clothes faded. (**)
• Excessive laundry was loaded in. >>> Do not load the machine in excess.
• Detergent in use is damp. >>> Keep detergents closed in an environment free of humidity and do not expose them to excessive
temperatures.
• A higher temperature is selected. >>> Select the proper programme and temperature according to the type and soiling degree of
the laundry.
34 / EN
Washer-Dryer
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