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Troubleshooting chart
Problem
The cooktop cannot be
turned on.
The glass is being
scratched.
Some pans make
crackling or clicking
noises.
The cooktop makes a low
humming noise when
used on a high heat
setting (especially
PowerBoost).
Fan noise coming from
the cooktop.
Possible causes
No power.
Rough-edged cookware.
Unsuitable, abrasive scourer or
cleaning products being used.
This may be caused by the
construction of your cookware
(layers of different metals
vibrating differently).
This is caused by the technology
of induction cooking.
A cooling fan built into
your cooktop has come on
to prevent the electronics
from overheating. It may
continue to run even after
you've turned the cooktop
off.
Troubleshooting
What to do
Make sure the cooker is
connected to the power supply
and that it is switched on at the
wall. Check whether there is
a power outage in your home
or area. If you've checked
everything and the problem
persists, call your Authorised
Service Centre or Customer
Care.
Use cookware with flat and
smooth bases. See 'Choosing
the right cookware' .
See 'Care and cleaning' .
This is normal for induction
cookware and does not indicate
a fault.
This is normal, but the
noise should quieten down
or disappear completely
when you decrease the
heat setting.
This is normal and needs
no action. Do not switch
the power to the cooktop
off at the wall while the
fan is running.
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