Xerox DocuPrint 92C NPS Troubleshooting Manual
Xerox DocuPrint 92C NPS Troubleshooting Manual

Xerox DocuPrint 92C NPS Troubleshooting Manual

Docuprint network printer series
Hide thumbs Also See for DocuPrint 92C NPS:

Advertisement

Quick Links

Xerox DocuPrint Network Printer Series
Troubleshooting Guide
for Model 92C NPS
Version 7.1
August 2000
721P87441

Advertisement

Table of Contents
loading

Summary of Contents for Xerox DocuPrint 92C NPS

  • Page 1 Xerox DocuPrint Network Printer Series Troubleshooting Guide for Model 92C NPS Version 7.1 August 2000 721P87441...
  • Page 2 Xerox Corporation 701 S. Aviation Boulevard El Segundo, CA 90245 ©1997, 1998, 1999, 2000 by Xerox Corporation. All rights reserved. Copyright protection claimed includes all forms and matters of copyrightable material and information now allowed by statutory or judicial law or hereinafter granted, including without limitation, material generated from the software programs which are displayed on the screen, such as icons, screen displays, looks, etc.
  • Page 3 The laser danger labels on the system are for Xerox service representatives and are on or near panels or shields that must be removed with a tool. DO NOT REMOVE LABELED PANELS OR PANELS NEAR LABELS.
  • Page 4 • Always use materials and supplies specifically designed for your Xerox equipment. Use of unsuitable materials may result in poor performance and may create a hazardous situation. • Never move either the printer or the Printer Controller without first contacting Xerox or local operating company for approval.
  • Page 5: Table Of Contents

    Clearing paper jams from area 8 4-20 Clearing paper jams from area 9 4-21 Adjusting dual stacker tray scuffer arms 4-22 Clearing stitcher/stacker paper jams (areas A and B) 4-23 Clearing bypass transport paper jams 4-24 XEROX DOCUPRINT 92C NPS TROUBLESHOOTING GUIDE...
  • Page 6 6-10 Gray shading—setscreen and setcolorscreen 6-10 Gray shading—settransfer and transfer function 6-11 Smooth curves—setflat 6-11 Invisible strokes—0 setlinewidth 6-12 Scan conversion—fill, eofill, and stroke 6-12 7. Correcting stacking problems 8. System unresponsive Index INDEX-1 XEROX DOCUPRINT 92C NPS TROUBLESHOOTING GUIDE...
  • Page 7 About this guide This guide is designed for Xerox DocuPrint 92C NPS operators. Users should have an understanding of Printer Controller operations. Before using this guide, become familiar with its contents and conventions.
  • Page 8 <RETURN> <ENTER> (for example, enter y). • Italics—Document and library names are shown in italics (for example, the Xerox DocuPrint Network Printer Series Troubleshooting Guide). • Quotes—Keywords you can enter as arguments appear in quotes (for example, “USLetter”).
  • Page 9 INTRODUCTION Related publications The Xerox DocuPrint Network Printer Series includes the following documents: Decomposition Service and Tools Guide Guide to Configuring and Managing the System Guide to Managing Print Jobs Guide to Performing Routine Maintenance Guide to Submitting Jobs from the Client...
  • Page 10 INTRODUCTION XEROX DOCUPRINT 92C NPS TROUBLESHOOTING GUIDE...
  • Page 11 Status code numbers and messages that appear on the controller screen and the printer console • Indicator lights that are lit • Name of your printer: DocuPrint 92C NPS • Serial number for your printing system. • Problems you are having with the system.
  • Page 12 Caution: Depending on the commands used by the technician, the printer may start up during the remote service session. You should not attempt to operate the system or perform any tasks at the printer during the remote service session. XEROX DOCUPRINT 92C NPS TROUBLESHOOTING GUIDE...
  • Page 13: Troubleshooting Xerox Client Software Installation

    2Troubleshooting Xerox Client Software installation If you are unable to install the Xerox Client Software, or if you install it and all submitted requests fail, try the following: • Make sure the Xerox Client print command does not clash with the local print command on the client system.
  • Page 14 TROUBLESHOOTING XEROX CLIENT SOFTWARE INSTALLATION The following table, “Xerox Client Software installation error messages” provides a reference to error messages that may display during installation of Xerox Client Software. Table 2-1.Xerox Client Software installation error messages Error message Description Installation not complete. Problems may have Appears if any of the client files are missing occurred during the transfer of files.
  • Page 15 Server does not accept ALLOW UNENCRYPTED unencrypted logins. PASSWORDS=ON at the • server console. DocuPrint NPS does not have the correct If DocuPrint has the wrong password. password, your Xerox service representative must change the password. XEROX DOCUPRINT 92C NPS TROUBLESHOOTING GUIDE...
  • Page 16: Troubleshooting A Novell Implementation

    Ensure that there is a printer was an error attaching to the access to the queue. defined for the PSERVER on queue. the file server and that the printer is defined to service the desired queue. XEROX DOCUPRINT 92C NPS TROUBLESHOOTING GUIDE...
  • Page 17 The print server is not running. For RPRINTER, If print server is not running, there must be a start one. PSERVER running on the file server with the name specified to DocuPrint NPS at installation time. XEROX DOCUPRINT 92C NPS TROUBLESHOOTING GUIDE...
  • Page 18 TROUBLESHOOTING A NOVELL IMPLEMENTATION XEROX DOCUPRINT 92C NPS TROUBLESHOOTING GUIDE...
  • Page 19: Clearing Paper Misfeeds And Jams

    2. Press the Tray Unlock button on the front left of the paper tray. 3. When the Ready To Open indicator is lit, pull the bar up and out to open the tray. Pull the tray all the way out for best results. XEROX DOCUPRINT 92C NPS TROUBLESHOOTING GUIDE...
  • Page 20 7. Slide the tray back into the printer until the tray latches and press the Continue button to resume printing. 8. Discard any pages sent to the sample tray or unused stacker tray when the paper jam was detected. XEROX DOCUPRINT 92C NPS TROUBLESHOOTING GUIDE...
  • Page 21: Frequent Misfeeds

    (Wiping from side to side might pull the belt off its track.) Allow a few seconds for the film remover to evaporate. XEROX DOCUPRINT 92C NPS TROUBLESHOOTING GUIDE...
  • Page 22: Clearing Paper Jams

    You must clear the paper jam before you can continue to print. The two illustrations below show the areas along the paper path in which jams may occur. Figure 4-1. Areas along the simplex paper path XEROX DOCUPRINT 92C NPS TROUBLESHOOTING GUIDE...
  • Page 23 • The graphic display shows the location of the jams and the doors you open to access them. Figure 4-3. Message and graphic displays on printer control console Message display Graphic display XEROX DOCUPRINT 92C NPS TROUBLESHOOTING GUIDE...
  • Page 24: Job Recovery

    2. Check the sheets immediately before and after the offset sheet to see if there are any missing or duplicated sheets in the job. 3. Check the output for data missing from the pages. XEROX DOCUPRINT 92C NPS TROUBLESHOOTING GUIDE...
  • Page 25: Printer Jam Clearance Areas

    Note that an actual printer cannot have both a dual stacker and a stitcher/stacker. Figure 4-5. Overview of all printer jam areas XEROX DOCUPRINT 92C NPS TROUBLESHOOTING GUIDE...
  • Page 26: Clearing Paper Jams From Areas 1 And 1A

    To clear paper jams from areas 1 and 1A: 1. Open the middle door and locate area 1. Area 1 2. Remove and discard any paper you find in the areas indicated. Area 1 3. Close the door. XEROX DOCUPRINT 92C NPS TROUBLESHOOTING GUIDE...
  • Page 27: Clearing Paper Jams From Areas 2 And 2A

    6. Close the door and press the Continue button to resume printing. Clearing paper jams from areas 2 and 2A To clear paper jams from areas 2 and 2A: 1. Open the middle door and locate area 2. XEROX DOCUPRINT 92C NPS TROUBLESHOOTING GUIDE...
  • Page 28 2. Lift the three green handles one by one. Each time you lift a handle, remove and discard any paper you find beneath the open section. 3. Lower the handles and close the door. 4. Open the high-capacity feeder front door and locate area 2A. 4-10 XEROX DOCUPRINT 92C NPS TROUBLESHOOTING GUIDE...
  • Page 29 CLEARING PAPER MISFEEDS AND JAMS 5. Lift the green handle. Remove and discard any paper you find in this area. 6. Lower the handle, close the door, and press the Continue button to resume printing. XEROX DOCUPRINT 92C NPS TROUBLESHOOTING GUIDE 4-11...
  • Page 30: Clearing Paper Jams From Area 3

    These sheets are sent to the top tray and should be discarded. You are not charged for these sheets. 4-12 XEROX DOCUPRINT 92C NPS TROUBLESHOOTING GUIDE...
  • Page 31 Warning: Take care not to touch any parts in this area. They may be hot enough to cause burns. Ä XEROX DOCUPRINT 92C NPS TROUBLESHOOTING GUIDE 4-13...
  • Page 32 5. Return the small green handle to its original position. 6. Push down on the green release latch, and slide the fuser unit back into the printer until it latches into the closed position. 4-14 XEROX DOCUPRINT 92C NPS TROUBLESHOOTING GUIDE...
  • Page 33: Clearing Paper Jams From Area 5

    2. If paper is caught in the rollers between areas 4 and 5, first turn the green knob in the direction of the arrow marked on it. This ensures that the paper has completely moved into area 5, where you can remove it without tearing it. XEROX DOCUPRINT 92C NPS TROUBLESHOOTING GUIDE 4-15...
  • Page 34: Clearing Paper Jams From Areas 6 And 6A

    Follow these steps to clear jams in areas 6 and 6A. 1. Open the printer left-most top cover. Remove and discard any paper you find in this area. 2. Close the top cover. 4-16 XEROX DOCUPRINT 92C NPS TROUBLESHOOTING GUIDE...
  • Page 35 If the printer control console message display also indicates a problem in the output module, remove and discard those sheets as well. 5. Close the top covers and press the Continue button to resume printing. XEROX DOCUPRINT 92C NPS TROUBLESHOOTING GUIDE 4-17...
  • Page 36: Clearing Paper Jams From Area 7

    CLEARING PAPER MISFEEDS AND JAMS Clearing paper jams from area 7 Area 7 of the paper path is used only during duplex printing. 1. Open the middle door and locate area 7. 4-18 XEROX DOCUPRINT 92C NPS TROUBLESHOOTING GUIDE...
  • Page 37 3. Remove and discard any paper in the duplex tray. 4. Return the set separator to its upright position. 5. Close the door and press the Continue button to resume printing. XEROX DOCUPRINT 92C NPS TROUBLESHOOTING GUIDE 4-19...
  • Page 38: Clearing Paper Jams From Area 8

    1. Open the top cover of the output module, as indicated on the graphic display of the printer control console. 2. Remove and discard any paper you find in this area. 3. Lower the lid and press the Continue button to resume printing. 4-20 XEROX DOCUPRINT 92C NPS TROUBLESHOOTING GUIDE...
  • Page 39: Clearing Paper Jams From Area 9

    3. Return the handle to its original position and close the door. 4. Press the Continue button to resume printing. XEROX DOCUPRINT 92C NPS TROUBLESHOOTING GUIDE 4-21...
  • Page 40: Adjusting Dual Stacker Tray Scuffer Arms

    2. Clear all paper jams, following the jam clearance instructions provided by the message and graphic displays on the printer control console. 3. Discard any pages sent to the sample tray or to a used stacker tray when the jam was detected. 4-22 XEROX DOCUPRINT 92C NPS TROUBLESHOOTING GUIDE...
  • Page 41: Clearing Stitcher/Stacker Paper Jams (Areas A And B)

    5. Remove only the set of pages leaving the stitcher/stacker at the right, and place it on the output in the stacker tray. Do not remove any other pages from this area. XEROX DOCUPRINT 92C NPS TROUBLESHOOTING GUIDE 4-23...
  • Page 42: Clearing Bypass Transport Paper Jams

    If a sheet is there, remove it and discard it. 2. Open the top cover of the bypass transport by lifting upward on the recessed handle. 3. Remove and discard any paper you now see in the bypass transport. 4-24 XEROX DOCUPRINT 92C NPS TROUBLESHOOTING GUIDE...
  • Page 43 6. Push the cover back to the left and close it tightly. The cover snaps shut. 7. Press the Continue button on the printer control console to resume printing. 8. Discard any sheets sent to the sample tray when the jam was detected. XEROX DOCUPRINT 92C NPS TROUBLESHOOTING GUIDE 4-25...
  • Page 44 CLEARING PAPER MISFEEDS AND JAMS 4-26 XEROX DOCUPRINT 92C NPS TROUBLESHOOTING GUIDE...
  • Page 45 Use the List Sample Documents command to list the available sample documents. Access level Administrator or operator Syntax List Sample Documents Arguments None Note: The Sample button on the printer control panel is not supported. XEROX DOCUPRINT 92C NPS TROUBLESHOOTING GUIDE...
  • Page 46: Using Sample Documents

    Specify “simplex,” “duplex,” or “tumbleduplex.” <Staple> Indicates whether the sample document is stapled after it prints. Specify “Staple” or “DontStaple” <Resolution> Indicates the printing resolution. XEROX DOCUPRINT 92C NPS TROUBLESHOOTING GUIDE...
  • Page 47 “shapes” at 300 dpi resolution on USLetter, white paper, output to stacker 1: PS–op>print sample document shapes 1 duplex dontstaple 300 USLetter::white 1 Note: When Print Sample Document is invoked with output to the top Tray with stitching finish, the stitching is ignored. XEROX DOCUPRINT 92C NPS TROUBLESHOOTING GUIDE...
  • Page 48 USING SAMPLE DOCUMENTS XEROX DOCUPRINT 92C NPS TROUBLESHOOTING GUIDE...
  • Page 49: Adjusting Print Quality And Performance

    PQA usually takes 2 to 5 minutes. If a PQA command is issued on an NPS system with a bypass transport installed, the trailing sheet is sent to the bypass transport, but the test patterns are not. XEROX DOCUPRINT 92C NPS TROUBLESHOOTING GUIDE...
  • Page 50 Example Refer to the following example when reading “Calculating throughput.” The Show Log command in this example displays a menu of logs with the current sequencer log named DocuPrint sequencer: XEROX DOCUPRINT 92C NPS TROUBLESHOOTING GUIDE...
  • Page 51 Job #93 start, ftpadmin, rxlb300-ps2.ps, November 14, 1998 9:46:15 am PST Job #90 stop, ftpadmin, rxlb300-ps2.ps, November 14, 1998 9:46:32 am PST pages: 30, decomp: 14.89, elapsed: 70.66, compress: 5.02x, min free: 101917K compress pages: 105, expand pages: 0 XEROX DOCUPRINT 92C NPS TROUBLESHOOTING GUIDE...
  • Page 52: Calculating Throughput

    3. Send a series of jobs to the DocuPrint. 4. Use the List Documents command to determine that the jobs have passed the prescanner and have a Pending status. 5. Enter Start Printing. XEROX DOCUPRINT 92C NPS TROUBLESHOOTING GUIDE...
  • Page 53 30, decomp: 10.83, elapsed: 35.39 PPM = 60 x 30/10.83 = 166.2 pages per minute This is considerably higher than the maximum speed of the printer, so it is very likely that this job prints at rated speed. XEROX DOCUPRINT 92C NPS TROUBLESHOOTING GUIDE...
  • Page 54: Minimizing The Start-Up Latency

    Take the start time and stop time from the sequencer for a larger block of jobs. Using the second method, the same job as in the first example was submitted 33 times to measure the throughput for 990 pages. Here is part of the log: XEROX DOCUPRINT 92C NPS TROUBLESHOOTING GUIDE...
  • Page 55 Job #130 stop, ftpadmin, rxlb300-ps2.ps, November 14, 1998 10:21:54 am pages: 30, decomp: 18.17, elapsed: 76.50, compress: 5.05x, min free: 100750K compress pages: 140, expand pages: 0 Job #134 start, ftpadmin, rxlb300-ps2.ps, November 14, 1998 10:21:55 am XEROX DOCUPRINT 92C NPS TROUBLESHOOTING GUIDE...
  • Page 56 As you can see for the same job, the calculated throughput approaches the maximum speed of the printer as the start-up latency becomes less important and the calculation is closer to the actual sustained throughput of the job. XEROX DOCUPRINT 92C NPS TROUBLESHOOTING GUIDE...
  • Page 57: 300 Dpi Versus 600 Dpi Performance

    PageOrder attribute should be set to ascend. • Stapling is required: PDL should be in descending page order. • Duplex printing is required: there should be an even number of pages. Page order should be set to descend. XEROX DOCUPRINT 92C NPS TROUBLESHOOTING GUIDE...
  • Page 58: Product Features That Affect Print Quality

    Level 1 does not have a pattern fill operator. (PostScript Level 2 has pattern fill operators.) As stated in the PostScript Language Reference Manual, first edition, “Remember that everything pertaining to halftones is, by definition, device-dependent. In general, 6-10 XEROX DOCUPRINT 92C NPS TROUBLESHOOTING GUIDE...
  • Page 59: Gray Shading-Settransfer And Transfer Function

    (red, green, blue, and gray). The PostScript language provides a scheme for overwriting the internal transfer function of a printing device by providing the settransfer and setcolortransfer operators. However, some Xerox PostScript devices do not allow you to overwrite their internal transfer function.
  • Page 60: Invisible Strokes-0 Setlinewidth

    Sections 2.2 and 6.5 of the PostScript Language Reference Manual, second edition, discuss scan conversion. Section 6.5 states that scan conversion details are not part of the PostScript standard. 6-12 XEROX DOCUPRINT 92C NPS TROUBLESHOOTING GUIDE...
  • Page 61 (Refer to “Clearing paper misfeeds and jams” chapter in this guide.) If the weights are bolted in place, ask your service representative to adjust them. XEROX DOCUPRINT 92C NPS TROUBLESHOOTING GUIDE...
  • Page 62 CORRECTING STACKING PROBLEMS XEROX DOCUPRINT 92C NPS TROUBLESHOOTING GUIDE...
  • Page 63 The first job to print after a This is normal operation. No action is needed. Subsequent jobs should reboot or a diagnostics print without a delay. session takes 30 to 60 seconds longer than usual. XEROX DOCUPRINT 92C NPS TROUBLESHOOTING GUIDE...
  • Page 64 SYSTEM UNRESPONSIVE XEROX DOCUPRINT 92C NPS TROUBLESHOOTING GUIDE...
  • Page 65 6-11 Class 1 laser product, iii transfer function, 6-11 clearing bypass transport paper jams, 4-24–4-25 feeder trays, 4-1–4-4 hard disk, Xerox Client Software requirements, 2-1 paper jams hotlines area 3, 4-12 ozone information, iii area 4, 4-13–4-15 safety, iv area 5, 4-15–4-16...
  • Page 66 4-22 area 8, 4-20 sequencer log file, 6-2 area 9, 4-21 server override switch, Xerox Client print command, areas 1 and 1A, 4-8–4-9 areas 2 and 2A, 4-9–4-11 service call, required information, 1-1 areas 6 and 6A, 4-16–4-17 setbscolor, 6-11 bypass transport, 4-24–4-25...
  • Page 67 6-11 transfer functions, 6-11 Tray Unlock button, 4-1 troubleshooting Novell implementation, 3-1–3-3 Xerox Client Software installation, 2-1–2-2 Xerox Client print command, 2-1 Xerox Client Software, troubleshooting installation, 2-1–2-2 Xerox Product Safety, iv XEROX DOCUPRINT 92C NPS TROUBLESHOOTING GUIDE INDEX-3...
  • Page 68 INDEX INDEX-4 XEROX DOCUPRINT 92C NPS TROUBLESHOOTING GUIDE...

Table of Contents