Possible Causes - Xiaomi Mi Robot Vacuum-Mop P User Manual

FAQ
Fault

Possible Causes

Vacuum-mop does not
1. The ba ery level is low. Recharge
turn on
the vacuum-mop, then try again.
2. The ambient temperature is too low
(below 0°C) or too high (above 35°C).
Vacuum-mop does not
The ba ery level is low. Recharge the
start cleaning
vacuum-mop, then try again.
Vacuum-mop does not
1. There are too many obstructions
return to charging dock
around the charging dock. Place the
charging dock in a more open area.
2. The vacuum-mop is too far away
from the charging dock. Move it nearer
to the charging dock and try again.
Vacuum-mop is
Turn off the vacuum-mop, then turn it
malfunctioning
on again.
Vacuum-mop makes a
A foreign object might be caught in
strange noise
the brush, side brush, or the le /right
wheel. Turn off the vacuum-mop and
remove any debris.
Vacuum-mop no longer
1. The dust compartment is full. Please
cleans efficiently, or
empty the contents.
leaves dust behind
2. The filter is blocked. Please clean it.
3. A foreign object is caught in the
brush. Please clean it.
Vacuum-mop cannot
1. Wi-Fi signal is weak. Make sure the
connect to Wi-Fi
vacuum-mop is in an area with good
Wi-Fi coverage.
2. There is something wrong with the
Wi-Fi connection. Reset the Wi-Fi and
download the latest version of the
app, then try reconnecting.
Fault
Vacuum-mop does not
resume cleanup
Vacuum-mop does not
return to charging dock
a er being moved
Vacuum-mop does not
recharge
Vacuum-mop does not
perform scheduled
cleanup
Vacuum-mop keeps
going offline
Vacuum-mop cannot
be connected with
"viomi-vacuum-v8_
miapXXXX" in the app
12
Possible Causes
1. Make sure the vacuum-mop is not in
Do Not Disturb mode, which will
prevent it from resuming cleaning.
2. The vacuum-mop will not resume
cleaning if it is manually recharged or
placed onto the charging dock.
Moving the vacuum-mop a considerable
distance may cause it to re-map its
surroundings. If the vacuum-mop is too
far from the charging dock, it might not
be able to automatically return on its
own, in which case you will need to
manually place the vacuum-mop onto
the charging dock.
Make sure there is enough open
space around the charging dock and
its charging contacts are free of dust
and other debris.
Make sure the vacuum-mop is
connected to the network, otherwise
it will be unable to sync with the app
and perform scheduled cleanups.
Make sure the vacuum-mop is
connected to the network and stays
in range of Wi-Fi at all times.
Make sure the charging dock and
vacuum-mop are in the range of Wi-Fi
and have a good signal. Follow the
instructions in the user manual to
reset the Wi-Fi connection and pair
the vacuum-mop again.