Troubleshooting - Cradlepoint E3000-C18B Quick Start Manual

INDICATOR BEHAVIOR

4 Blinking Bars = SIM door is not installed, modem is off.
EMBEDDED MODEM: Indicates information about the embedded modem.

Green = Modem has established an active connection.

Blinking Green = Modem is connecting.

Amber = Modem is not active.

Blinking Amber = Data connection error. No modem connection possible.

Blinking Red = Modem is in the process of resetting.

Blinking Red with Signal Strength LEDs = SIM door is not installed, modem is off.

No Light = Modem not connected.
ADDITIONAL LED INDICATIONS
The white lights along the base of the endpoint and the CP logo on the top face of the
Other device light up when the device is connected to a registered NCM account.
Connecting to NetCloud
Activate your device through NetCloud Manager (NCM). Your device is packaged with NetCloud services
and activation requires that you log into your NetCloud account. Refer to the following for more
information:
Getting Started with NetCloud Manager

Troubleshooting

If the device takes longer than 5 minutes to connect to the Internet, you may need to log into the local
UI of the device to make configuration changes or to start the troubleshooting process. You must be
physically co‐located with the device in order to do this. Refer to the following document for additional
help:
How to Troubleshoot Connection Issues
Once the device connects to the Internet, it should then connect to your NetCloud Manager account and
start its configuration download.
Resources
E3000‐C18B Spec Sheet