Abnormal States - CanadianSolar CSI-WIFI-2 Quick Manual

4.3 Abnormal States

When the data on platform is abnormal if the data logger is running, please check the table as below for
quick troubleshooting. If it still cannot be resolved or indicator lights status do not show in the table,
please contact Customer Support.
Note: Please using the following table query after power-on for 2mins at least.
Errors as indicated in the table below:
NET COM READY
Any OFF Slow
state flash
OFF ON Slow
flash
Show ON Slow
flash flash
OFF OFF OFF
Fast Any Any
flash state state
Any Any Fast
state state flash
Fault Description
Abnormal
communication
with inverter.
Abnormal
connection
between logger
and router.
Abnormal
connection
between logger
and router, or
abnormal
connection
between logger
and remote server.
Power supply
abnormal.
SMARTLINK
networking status.
Restore factory
settings.
Fault Cause
1. loosen connection
between data
logger and inverter.
2.Inverter does not
match with data
logger's
communication
rate.
1.Data logger does
not have a network.
2.Antenna abnormal
3.Router WiFi signal
strength weak.
1.Router networking
abnormal.
2.The server point of
logger is modified.
3.Server cannot be
connected.
1. Abnormal
connection between
data logger and
inverter.
2.Inverter power
insufficient.
3.Data Logger
abnormal.
Normal
Normal
Suggestion
1.Remove the data logger and
install again.
2.Check inverter's
communication rate to see if it
matches with data logger's.
3.Long press Reset button for
5s, reboot data logger.
1.Check if the wireless network
is configured.
2.Check the antenna, if there is
any damage or loose.
3.Enhance router WiFi signal
strength.
4.Long press Reset button for
10s, reboot data logger and
networking again.
1.Check if the router is access
to the network.
2.Check the router's setting, if
the connection is limited.
3.Contact our customer service
1.Check the connection, remove
the data logger and install
again.
2.Check inverter output power.
3.Contact our customer service.
1.Exit automatically after 5mins.
2.Long press Reset button for
5s, reboot data logger.
3.Long press Reset button for
10s, restore factory settings.
1.Exit automatically after 1mins.
2.Long press Reset button for
5s, reboot data logger.
3.Long press Reset button for
10s, restore factory settings.
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