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SEVEN EASY STEPS TO REPAIRS
1. Review trouble shooting section of the manual.
2. Contact your Pacifica distributor with the equipment serial number, the date and location of
purchase, and a detailed description of the problem. Without this information warranty work
cannot be considered.
3. If the distributor is unable to solve the problem, contact Laguna Clay Co. by phone (626) 330-
0631 or email info@lagunaclay.com, once again, including the information requested above.
4. Your distributor or Laguna Clay Co. will first try to walk you through what is often an easy repair
process. In the event the repair cannot be made in this manner, you will be directed to send
questionable parts to the Laguna California Facility.
5. Parts should be sent prepaid with an additional form of payment to cover the cost of the return
shipping charge if needed. It is recommended that you insure your package against loss or
damage.
6. If the defective part(s) is/are still under warranty, they will be repaired or replaced as deemed
appropriate by the manufacturer. If they are not under warranty, please indicate your choice
regarding repair or replacement. If no such choice indicated, the determination will be made by
Laguna Clay Co.
7. Warranty repair work will be performed at no charge. Shipping costs, however, will be paid by
Laguna Clay Co. only if such arrangements are pre-approved by a Laguna Technical
Representative.
Final decision concerning the validity of all warranty claims shall be at the discretion of Laguna
Clay Co. Customer Service.
Limited Warranty:
Pacifica Wheels have a 5-year limited warranty from date of purchase against any defects in
construction and materials under normal use and service. Determination of valid warranty is at the
discretion of Laguna Clay Co.
•
Warranty registration must be made *within 30 days of purchase to initiate warranty and re-
set coverage date from your date of purchase at
page and click "Warranty Registration" button).
•
Warranty does not apply to negligence, misuse, overload, accident or alterations and/or repairs
made by unauthorized entity or if damage exceeds the cost of the product. Replacement
wheels are at the discretion of Laguna Clay Co.
•
Warranty does not cover natural disasters, including but not limited to, electrical storms, floods
or War.
•
All warranty work must be completed by an authorized Laguna Clay Co. representative.
•
Warranty is not valid for lost work, time or contract due to inability of the wheel to be used.
•
Customer must contact Laguna Clay Co. and receive an RMA (Return Material Authorization)
prior to sending product in for warranty work or repair. You will need your Serial number and
original date of purchase to receive an RMA for warranty work.
•
Laguna Clay Co. warrants the original purchaser of new products only. Warranty is not
transferable.
www.lagunaclay.com
(navigate to equipment
5
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