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BEFORE ACCEPTING YOUR PACIFICA POTTER'S WHEEL
Receiving and unpacking your Shipment:
Step 1: Accepting delivery of your shipment:
Your shipment should arrive in the excellent condition that it left Laguna Clay Co. in.
On occasion, accidents happen, therefore carefully inspect your shipment prior to accepting the
delivery.
Delivery Inspection & Damage Claims:
•
Inspect the box on all four sides for signs of damage from shipper.
•
Open the box and remove cardboard supports in order to visually see the Pacifica Wheel and
inspect it carefully for any damage.
•
Do not sign or accept delivery without visually inspecting the package for any damage.
•
Note all damage found or suspected on the delivery receipt along with the statement "I request
a qualified damage claim Inspector to examine the shipment."
•
If Laguna Clay Co. arranged/coordinated the shipping of your wheel, then any damage claims
should be called into Laguna Clay Co. immediately. Laguna Clay Co. (626) 330-0631.
Note: If you made your own shipping arrangements to receive your wheel, then any and all
damage claims should be called into the carrier immediately. Laguna Clay Co. cannot assist in a
damage claim when the customer has arranged for their own shipping. According to Interstate
Commerce regulations, the call to your carrier should be placed immediately upon discovery of
damage. Waiting too long to report damage may result in denial of your claim.
•
Retain all shipment items including container and inner packaging pending inspection.
Damaged goods are not to be used or disposed of without written consent from the carrier if
you had arranged your own shipping.
•
Confirm all calls in writing and retain copies for your records.
•
After inspection, carefully read the inspection report. If you do not agree with the facts or
conclusions, do not sign the report.
•
RMA (Return Material Authorization) Authorization from Laguna Customer Service must be
complete in order to ship damaged items to Laguna Clay Co.
If your claim is to be considered, provide all documentation including, copies of correspondence, freight
receipts, and inspection report to Customer Service.
* * * ATTENTION * * *
READ AND ENSURE THE FOLLOWING:
1
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