Customer Service - Abbott FreeStyle Libre 2 User Manual

ART41753-100_rev-A 5:36pm 18-JAN-2021
or general phone sounds or vibration. Or, you have set the App notifications to
"Deliver Quietly" or turned on Do Not Disturb mode without enabling Override
Do Not Disturb.
What to do: Check to make sure that you have the correct settings and
permissions enabled on your phone to receive alarms. Go to Setting Alarms for
more information.
What it may mean: You may have set an alarm level that is higher or lower than
you intended.
What to do: Confirm your alarm settings are appropriate.
What it may mean: You have already dismissed this type of alarm.
What to do: You will receive another alarm when a new low or high glucose
episode starts.
What it may mean: If you are using peripherals, such as wireless headphones or
a smartwatch, you may receive alarms on only one device or peripheral, not all.
What to do: Disconnect headphones or peripherals when you are not using
them.
What it may mean: You have closed the App.
What to do: Make sure the App is always open in the background.
What it may mean: Your Sensor has ended.
What to do: Replace your Sensor with a new one.

Customer Service

Customer Service
Customer Service is available to answer any questions that you may have about
FreeStyle Libre 2 app. Please go to www.FreeStyleLibre.com or refer to the