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Troubleshooting Guide
Problem
Unable to sync the headband with the
app.
Headband does not turn on when power
button is pressed.
Solution
Check that Bluetooth is on at your phone.
Ensure that your phone and headband are in close range to enable
the Bluetooth to connect.
Turn the headband off (3 second press) and back on (1 second press)
or plug it into the charger.
Close and re-open the app.
Unpair the device from your phone before pairing again.
Try a factory reset. A factory reset will delete all existing data. With
the USB cable and charger connected, press and hold the power
button for 15 seconds. The indicator light will begin to flash green
indicating the factory reset has completed.
Ensure that the headband is charged. Make sure you pressed for 1
second. The status indicator light will display a solid green light if it
is fully charged.
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