Marconi LORAIN RHM800E50 Manual page 73

Marconi
Communications
MONDAY-FRIDAY 8 A.M. to 8 P.M. EST
THE NETWORK SOLUTIONS GROUP HELP DESKis staff&l five days a week from 8 A.M. to 8 P.M. EST
If you have a question or concern wlh any Marconi Communications power equipment, call the Help Desk at
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MONDAY-FRIDAY 8 P.M. to 8 A.M. EST. WEEKENDS and HOLIDAYS
EMERGENCY ASS/STANCE is also available from the Network Solutions Group outside of normal busi-
ness hours. In the event of a "Site Down (off air) or on Bafterv Backup" situation caused by failure of a Mar
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returned within minutes by a Technical Support Representative.
NON EMERGENCY: If the situation is not an emergency as defined above, the calfiig party is asked to
please call the Help Desk on the next business day.
WHEN CALLING THE HELP DESK...
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When making a call to the Help Desk, the calling party should identify themselves and their company, and be
prepared to provide the following information:
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1. Equipment Model Number (for example. VlOOB25)
2. Equipment Specification Number (Spec. No.)
3. Equipment Serial Number
4. Site Address
6. Site Contact Phone Number
7. Fax Number
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8. Ship-to Address
This information is required for any repair and/or service to be performed by the Network Solutions Group,
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FOR PARTS, SERVICE, DEPOT REPAIR,
TECHNICAL ASSISTANCE OR TRAINING
CALL TOLL FREE:
TECHNICAL ASSISTANCE/FIELD SERVICE.. .800-8004260
PARTS (CUSTOMER SERVICE). . . . . . . . . . . . .800-927-2780
PARTS FAX . . . . . . . . . . . . . . . . . . . . . . . . . ...800-927-2781
DEPOT REPAIR . . . . . . . . . . . . . . . . . . . . . . . . .800-978-8810
TRAINING . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...800-398-8867
OFFERS 24-HOUR ASSISTANCE!
Section 4154
July 15. 1999
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