Canon PIXMA MP130 Quick Start Manual page 30

PRODUCT OR THE PERSON FOR WHOM IT WAS PURCHASED AS A GIFT, AND STATES YOUR EXCLUSIVE
REMEDY.
Canon USA offers a range of customer technical support* options:
• Interactive troubleshooting, e-mail technical support, the latest driver downloads and answers to frequently asked
questions (www.canontechsupport.com)
• Toll-free live technical support Monday—Saturday (excluding holidays) at 1-800-828-4040
• Telephone Device for the Deaf (TDD-1-866-251-3752)
• Repair or Exchange Service Options:
In the event service is required for the Product during the limited warranty period, Canon USA offers two hardware
support options:
Authorized Service Facility Carry-In / Mail-In Service
Canon USA's Carry-In/Mail-In Service provides repair or exchange, at Canon USA's option, through Canon USA's
Authorized Service Facility (ASF) network. The name and telephone number of the ASF(s) near you may be obtained
from Canon USA's Web site at: www.canontechsupport.com or by calling the Canon USA Customer Care Center at
1-800-828-4040, or any time while speaking to a technical support person. A Product covered by this limited warranty
will be repaired or exchanged, as determined by Canon USA, and returned without charge by the ASF.
InstantExchange Service **
Under Canon USA's InstantExchange Service you may exchange an eligible defective Product during the limited
warranty period for a new or refurbished Product, at Canon USA's option. This Service is available in the continental
Unites States, Alaska and Hawaii and is utilized by calling Canon USA's Customer Care Center at 1-800-828-4040 8
a.m. to midnight Monday through Friday and 10 a.m. to 8 p.m. Saturday (except holidays). The foregoing times are
subject to change in Canon USA's sole discretion. If your call is completed by 3pm Eastern Time, Canon USA's repair
facility will, at its expense, ship out the replacement product the same day, via overnight courier, for delivery the
following business day (second business day in Alaska and Hawaii).
A further explanation of the service/support options is available at the time of your call to the live technical support number(s)
above or via the website at www.canontechsupport.com. Please note that under the InstantExchange program, a replacement
product will be provided to you prior to your return of the defective product. Since the defective product becomes the property
of Canon USA at the time of the exchange, the defective product must be returned in the shipping materials provided. If the
defective product is not returned, as directed, you will be responsible for the value of the replacement product, for which
Canon USA may invoice you.
This limited warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.
* Support program specifics are subject to change without notice.
** InstantExchange warranty service is subject to the availability of refurbished or new replacement units.
Canon U.S.A., Inc.
One Canon Plaza
Lake Success, NY 11042
USA
Canon is a registered trademark of Canon Inc.
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Troubleshooting Chapter 7