Avigilon ACC VMA-RPA-4P2 User Manual
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User Guide
Avigilon ACC™ ES Analytics Appliance
VMA-RPA-4P2 and VMA-RPA-4P4

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Summary of Contents for Avigilon ACC VMA-RPA-4P2

  • Page 1 User Guide Avigilon ACC™ ES Analytics Appliance VMA-RPA-4P2 and VMA-RPA-4P4...
  • Page 2 (2) is responsible for your use of, or reliance on, the information. Avigilon Corporation shall not be responsible for any losses or damages (including consequential damages) caused by reliance on the information presented herein.
  • Page 3: Table Of Contents

    Connect the Device to Cameras and ACC Client Users Assigning a PoE Power Budget Providing Device Logs for Support Installing the ACC Client Activate the ACC Software and Connect to Avigilon Cloud Services Activate ACC Software and Feature Licenses Connect to Avigilon Cloud Services Activating a License...
  • Page 4 Online Activation Offline Activation Reactivating a License Starting Up and Shutting Down the ACC Client Software Connecting to External Devices Budgeting PoE Power LED Indicators Front Panel LEDs Back Panel LEDs Manage Certificates Replace the Web Certificate Upload a Trusted CA Certificate Upgrade the Firmware Using the Reset Button Restarting the System...
  • Page 5: Introduction

    Introduction The Avigilon ACC ES Analytics Appliance is an all-in-one solution for network video recording plus server side video analytics. The appliance features: A network switch to connect and power IP cameras. Built-in server to run the Avigilon Control Center Server Software.
  • Page 6: Overview

    Overview Front View 1. Reset button Use this button to physically restart the appliance or perform a factory reset. 2. Status LED Provides information about daily operations. For more information, see LED Indicators on page 23. Rear View 1. Corporate network uplink port Accepts a 1GbE Ethernet connection to the general network to allow users access to the web interface and connected camera video.
  • Page 7: System Requirements

    3. PoE switch component Connect cameras to the 10/100 speed PoE switch component to power the cameras and record video. 4. Power connector Accepts power to the appliance. 5. I/O connector Provides connections to external input/output devices. For more information, see Connecting to External Devices on page 21.
  • Page 8 Network Supported IP Configurations Camera Web Connections Interface Notes Corporate LAN Camera LAN Access Uplink Uplink Corporate Static or DHCP Unconnected Camera LAN Uplink and LAN Uplink assigned (leave as DHCP) connected cameras will use only Zeroconf IP addresses. Camera LAN Unconnected Static, DHCP- Uplink only...
  • Page 9: Starting The Acc Es Analytics Appliance For The First Time

    Starting the ACC ES Analytics Appliance for the First Time After powering on the ACC ES Analytics Appliance, complete the following procedure: 1. Connect a port on the appliance to the local network with an Ethernet cable. 2. Press the power button on the front of the appliance and wait for the appliance to start up. 3.
  • Page 10: Troubleshooting

    Troubleshooting Accessing the Server Management page from a Web Browser There may be cases where you want to access the Server Management page without using the ACC Client. You can access the Server Management page from any Windows®, Apple, or mobile device using most popular web browsers.
  • Page 11: Network Configuration

    You can monitor the health of the system components in the Site Health in the ACC Client software. See the Help files provided with the ACC Client software, or the Avigilon ACC Client User Guide available from the Avigilon website for more information.
  • Page 12: Using Server Management

    For more information on backing up the site and server configurations, see the Help files provided with the ACC Client software, or the Avigilon ACC Client User Guide available from the Avigilon website.
  • Page 13: Viewing Poe Port Status

    a. Open a web browser from a network workstation with network access to the device. b. Enter its IP address or hostname into the web browser to open the device sign-in page: https://<Device IP address >|<Device hostname>/ For example: https://169.254.100.100/ where 169.254.100.100 is the IP address configured in the Device panel.
  • Page 14: Manage Acc Services

    Manage ACC Services On the Server panel use the: General pane: To... Do this... Shut down all the services before you shut Click Stop. down the device. Start up all the services after they have been Click Start. shut down. Reset the ACC ES Analytics Appliance Click Reset Format the storage drive.
  • Page 15: Provide Server Logs And System Logs For Support

    Typically, Avigilon Technical Support assists you to access and filter the logs on this panel to isolate the logs that they require. You then copy and paste the logs into a text file, save it and send it to Avigilon Technical Support.
  • Page 16: Change The Acc Es Analytics Appliance Administrator Password

    To... On the Setting Device panel card... Hostname Replace the default server name with Change the Hostname. The default hostname is the same as the server a user-friendly hostname name. The server name is in the form <Model>- <Serial Number>. Time Set the time zone Specify the Time Zone and identify the time source...
  • Page 17: Manage Storage

    2. Select whether you want to keep synchronized time through a Network Time Protocol (NTP) server (recommended) in the NTP field. Tip: To synchronize time with ONVIF devices (that is, non-Avigilon cameras), you can connect to port 123 on the ACC ES Analytics Appliance to use it as an NTP server.
  • Page 18: Connect The Device To Cameras And Acc Client Users

    Connect the Device to Cameras and ACC Client Users On the Network panel, you can change network connections of the device. Two network connections are supported: one for a corporate network and one for a camera network. Note: The corporate network and the camera network must be on different IP subnets. The corporate network is the network that typically provides users with access to the device.
  • Page 19 power output completely. If you want to manually adjust the power output of the ports you must calculate a PoE power budget, see Budgeting PoE Power on page 22. Tip: If you are using a midspan PoE power injector for cameras that require high power PoE, you should set that PoE port to Off.
  • Page 20: Providing Device Logs For Support

    Typically, Avigilon Technical Support assists you to access and filter the logs on this panel to isolate the logs that they require. You then copy and paste the logs into a text file, save it and send it to Avigilon Technical Support.
  • Page 21: Installing The Acc Client

    Installing the ACC Client If you are installing the first Avigilon appliance in your security network, you can install the ACC Client software on a network workstation or on the computer you are using to access the Server Management page. Otherwise, add the appliance as a new site in your security network, or merge it into an existing site, using the ACC Client software on a network workstation.
  • Page 22: Connect To Avigilon Cloud Services

    You can start to back up the system settings for your new site in the ACC Client software after it is configured. These settings include the ACC password, and the settings for the camera connections. For more information on backing up the site and server configurations, see the Avigilon ACC Client User Guide. Activating a License Once your license is activated, you can immediately use the new licensed features.
  • Page 23: Offline Activation

    3. Click Upload. A capabilityResponse.bin file should download automatically. If not, allow the download to occur when you are prompted. 4. Complete the product registration page to receive product updates from Avigilon. 5. Copy the .bin file to a computer running the ACC Client software.
  • Page 24: Starting Up And Shutting Down The Acc Client Software

    To open the ACC Client software: Double-click the desktop shortcut icon In the Start menu, select All Programs or All Apps > Avigilon > Avigilon Control Center Client. From the Avigilon Control Center Admin Tool, click Launch Control Center Client. For more information, see the Avigilon Control Center Server User Guide.
  • Page 25: Connecting To External Devices

    Connecting to External Devices External devices are connected to the appliance through the I/O terminal. The pinout for the I/O terminal is shown in the following diagram: 1. OUT 2 (Relay Output) — Form-A dry contact outputs. When active, terminals are connected. Terminals are open when inactive.
  • Page 26: Budgeting Poe Power

    Budgeting PoE Power The PoE switch component in a 4-port device can output a total of 64 W of power to the connected devices, and on an 8-port device can output a total of 128 W. Each PoE port is capable of outputting 16 W to standard PoE devices, and 30 W to PoE+ devices.
  • Page 27: Led Indicators

    LED Indicators The following list describes what the LEDs on the ACC ES Analytics Appliance indicate. Front Panel LEDs Icons LED Status Description Green Device is powered and running. Orange Device is restarting. Orange - blinking Factory restore button pressed. Green Hard disk drive is connected.
  • Page 28: Back Panel Leds

    Back Panel LEDs Icons LED Status Description Green Network activity is present. Orange On for GigE speed. Off for 10/100 speed. Green Network activity is present. Orange On for 100M speed. Off for 10M speed. Back Panel LEDs...
  • Page 29: Manage Certificates

    Trusted certificates are used by the device to authenticate other servers and clients to which it needs to connect, and to secure those connections. Avigilon provides a self-signed Web Certificate to secure the connection to Server Management and to the WebEndpoint service, and a set of system-level signed certificates from well-known trusted Certificate Authorities (CAs) to ensure secure connections to any needed servers.
  • Page 30 Important: When you reset the device to its factory settings (also known as a factory reset), you need to reload your custom certificate. Obtaining a new Web Certificate is a three-step process: 1. Send the certificate issuer used by your organization a Certificate Signing Request (CSR) and the issuer will return you a new certificate file and private key file (typically by email).
  • Page 31: Upload A Trusted Ca Certificate

    4. On the Web Certificate tab, click on the name of the uploaded certificate to enable it. This also disables the previous certificate. Upload a Trusted CA Certificate Manage signed certificates from internal CAs deployed in your organization's internal servers from the User Certificate Authorities tab of the Certificates.
  • Page 32: Upgrade The Firmware

    Refer to the procedure for upgrading servers in a site in the Help files provided with Avigilon Cloud Services. You can use Remote Site Upgrade from an ACC Client connected to all of the ACC ES Analytics Appliances in a site at the same time.
  • Page 33 Important: You can cancel a firmware upgrade that is in progress only during the upload and verification phase. Click Cancel upload before the file has uploaded. After the file is verified, the firmware upgrade automatically starts. The device will reboot several times during the upgrade.
  • Page 34: Using The Reset Button

    Using the Reset Button The reset button is located at the front of the appliance and is the small unlabeled circle to the left of the System Status LED. For more information, see Front View on page 2 The reset button provides two functions: Restart the system —...
  • Page 35 1. Using a straightened paperclip or similar tool, gently press and hold the reset button. CAUTION — Do not apply excessive force. Inserting the tool too far will damage the recorder and void the warranty. 2. Do not release the button until the LED is orange and starts to blink.
  • Page 36: For More Information

    For More Information For additional product documentation and software and firmware upgrades, visit avigilon.com/support. Technical Support Contact Avigilon Technical Support at avigilon.com/contact. For More Information...
  • Page 37 Limited Warranty Avigilon warranty terms for this product are provided at avigilon.com/warranty. For More Information...

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