Avigilon ACC VMA-RPO-4P2 User Manual
Avigilon ACC VMA-RPO-4P2 User Manual

Avigilon ACC VMA-RPO-4P2 User Manual

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User Guide
Avigilon ACC™ ES HD Recorder
VMA-RPO-4P2 and VMA-RPO-4P4

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Summary of Contents for Avigilon ACC VMA-RPO-4P2

  • Page 1 User Guide Avigilon ACC™ ES HD Recorder VMA-RPO-4P2 and VMA-RPO-4P4...
  • Page 2 The absence of the symbols ™ and ® in proximity to each trademark in this document or at all is not a disclaimer of ownership of the related trademark. Avigilon Corporation protects its innovations with patents issued in the United States of America and other jurisdictions worldwide (see avigilon.com/patents).
  • Page 3: Table Of Contents

    Connect the Device to Cameras and ACC Client Users Assigning a PoE Power Budget Providing Device Logs for Support Installing the ACC Client Activate the ACC Software and Connect to Avigilon Cloud Services Activate ACC Software and Feature Licenses Connect to Avigilon Cloud Services Activating a License...
  • Page 4 Back Panel LEDs Budgeting PoE Power Manage Certificates Replace the Web Certificate Upload a Trusted CA Certificate Upgrade the Firmware Using the Reset Button Restarting the System Restoring Factory Default Settings Troubleshooting Accessing the Server Management page from a Web Browser Cannot Discover the Device Network Configuration Monitoring System Health...
  • Page 5: Introduction

    Local video content storage that can be accessed remotely. The ACC ES HD Recorder factory default settings allow you to use the recorder immediately after installation, but if you have special requirements, you can use the Avigilon Control Center software or the web interface to customize your settings.
  • Page 6: Overview

    Overview Front View 1. Reset button Use this button to physically restart the recorder or perform a factory reset. 2. Status LED Provides information about daily operations. For more information, see LED Indicators on page 20. Rear View 1. Corporate network uplink port Accepts a 1GbE Ethernet connection to the general network to allow users access to the web interface and connected camera video.
  • Page 7: System Requirements

    3. PoE switch component Connect cameras to the 10/100 speed PoE switch component to power the cameras and record video. 4. Power connector Accepts power to the recorder. 5. I/O connector Provides connections to external input/output devices. For more information, see Connecting to External Devices on page 19.
  • Page 8 Network Supported IP Configurations Camera Web Connections Interface Notes Corporate LAN Camera LAN Access Uplink Uplink Camera LAN Unconnected Static, DHCP- Uplink only (leave as DHCP) assigned, DHCP- Zeroconf Corporate via Camera Static, DHCP- Static, DHCP- Corporate and Camera LAN and Camera LAN Uplink assigned, DHCP-...
  • Page 9: Starting The Acc Es Hd Recorder For The First Time

    Starting the ACC ES HD Recorder for the First Time After powering on the ACC ES HD Recorder, complete the following procedure: 1. Connect a port on the appliance to the local network with an Ethernet cable. 2. Press the power button on the front of the appliance and wait for the appliance to start up. 3.
  • Page 10: Using Server Management

    Using Server Management The ACC ES HD Recorder is configured through Server Management, which you can access from the ACC Client application (if you are adding the recorder to an existing multi-server site), or any compatible browser on a workstation on the same network as the appliance. With Server Management you can configure the recorder server settings, set how the server keeps time, and remotely restart or upgrade the server.
  • Page 11: Viewing Poe Port Status

    https://169.254.100.100/ where 169.254.100.100 is the IP address configured in the Device panel. https://my_AvigilonDevice/ , where my_AvigilonDevice/ is the hostname configured in the Device panel. Note: If you forgot the IP address or hostname that was configured during the installation process, the information is listed in the ACC Client software, in the server Setup tab.
  • Page 12: Manage Acc Services

    Manage ACC Services On the Server panel use the: General pane: To... Do this... Shut down all the services before you shut Click Stop. down the device. Start up all the services after they have been Click Start. shut down. Reset the ACC ES HD Recorder Click Reset Format the storage drive.
  • Page 13: Provide Server Logs And System Logs For Support

    Typically, Avigilon Technical Support assists you to access and filter the logs on this panel to isolate the logs that they require. You then copy and paste the logs into a text file, save it and send it to Avigilon Technical Support.
  • Page 14: Change The Acc Es Hd Recorder Administrator Password

    To... On the Setting Device panel card... Hostname Replace the default server name Change the Hostname. The default hostname is the same as the server name. with a user-friendly hostname The server name is in the form <Model>-<Serial Number>. Time Set the time zone Specify the Time Zone and identify the time source in the NTP drop-down and Servers list.
  • Page 15: Manage Storage

    1. Select your Time Zone from the drop-down list. The time zone that you set here is used by the recording schedules defined in the ACC Client software. 2. Select whether you want to keep synchronized time through a Network Time Protocol (NTP) server (recommended) in the NTP field.
  • Page 16: Assigning A Poe Power Budget

    Note: The corporate network and the camera network must be on different IP subnets. The corporate network is the network that typically provides users with access to the device. Users who monitor video through the ACC Client software connect to the device through this network. The camera network is a closed network that typically only contains cameras.
  • Page 17: Providing Device Logs For Support

    Applying changes may power-cycle PoE-powered devices. Providing Device Logs for Support Use the System Logs panel to view the device logs. The logs are typically requested by Avigilon Technical Support to help resolve an issue. Providing Device Logs for Support...
  • Page 18 Typically, Avigilon Technical Support assists you to access and filter the logs on this panel to isolate the logs that they require. You then copy and paste the logs into a text file, save it and send it to Avigilon Technical Support.
  • Page 19: Installing The Acc Client

    Installing the ACC Client If you are installing the first Avigilon appliance in your security network, you can install the ACC Client software on a network workstation or on the computer you are using to access the Server Management page. Otherwise, add the appliance as a new site in your security network, or merge it into an existing site, using the ACC Client software on a network workstation.
  • Page 20: Connect To Avigilon Cloud Services

    You can start to back up the system settings for your new site in the ACC Client software after it is configured. These settings include the ACC password, and the settings for the camera connections. For more information on backing up the site and server configurations, see the Avigilon ACC Client User Guide. Activating a License Once your license is activated, you can immediately use the new licensed features.
  • Page 21: Offline Activation

    3. Click Upload. A capabilityResponse.bin file should download automatically. If not, allow the download to occur when you are prompted. 4. Complete the product registration page to receive product updates from Avigilon. 5. Copy the .bin file to a computer running the ACC Client software.
  • Page 22: Starting Up And Shutting Down The Acc Client Software

    To open the ACC Client software: Double-click the desktop shortcut icon In the Start menu, select All Programs or All Apps > Avigilon > Avigilon Control Center Client. To close the ACC Client software: 1. In the top-right corner, click 2.
  • Page 23: Connecting To External Devices

    Connecting to External Devices External devices are connected to the recorder through the I/O terminal. The pinout for the I/O terminal is shown in the following diagram: 1. OUT 2 (Relay Output) — Form-A dry contact outputs. When active, terminals are connected. Terminals are open when inactive.
  • Page 24: Led Indicators

    LED Indicators The following list describes what the LEDs on the ACC ES HD Recorder indicate. Front Panel LEDs Icons LED Status Description Green Device is powered and running. Orange Device is restarting. Orange - blinking Factory restore button pressed. Green Hard disk drive is connected.
  • Page 25: Back Panel Leds

    Back Panel LEDs Icons LED Status Description Green Network activity is present. Orange On for GigE speed. Off for 10/100 speed. Green Network activity is present. Orange On for 100M speed. Off for 10M speed. Back Panel LEDs...
  • Page 26: Budgeting Poe Power

    Budgeting PoE Power The PoE switch component in a 4-port device can output a total of 64 W of power to the connected devices, and on an 8-port device can output a total of 128 W. Each PoE port is capable of outputting 16 W to standard PoE devices, and 30 W to PoE+ devices.
  • Page 27: Manage Certificates

    Trusted certificates are used by the device to authenticate other servers and clients to which it needs to connect, and to secure those connections. Avigilon provides a self-signed Web Certificate to secure the connection to Server Management and to the WebEndpoint service, and a set of system-level signed certificates from well-known trusted Certificate Authorities (CAs) to ensure secure connections to any needed servers.
  • Page 28 Important: When you reset the device to its factory settings (also known as a factory reset), you need to reload your custom certificate. Obtaining a new Web Certificate is a three-step process: 1. Send the certificate issuer used by your organization a Certificate Signing Request (CSR) and the issuer will return you a new certificate file and private key file (typically by email).
  • Page 29: Upload A Trusted Ca Certificate

    4. On the Web Certificate tab, click on the name of the uploaded certificate to enable it. This also disables the previous certificate. Upload a Trusted CA Certificate Manage signed certificates from internal CAs deployed in your organization's internal servers from the User Certificate Authorities tab of the Certificates.
  • Page 30: Upgrade The Firmware

    Refer to the procedure for upgrading servers in a site in the Help files provided with Avigilon Cloud Services. You can use Remote Site Upgrade from an ACC Client connected to all of the ACC ES HD Recorders in a site at the same time.
  • Page 31 Important: You can cancel a firmware upgrade that is in progress only during the upload and verification phase. Click Cancel upload before the file has uploaded. After the file is verified, the firmware upgrade automatically starts. The device will reboot several times during the upgrade.
  • Page 32: Using The Reset Button

    Using the Reset Button The reset button is located at the front of the recorder and is the small unlabeled circle to the left of the System Status LED. For more information, see Front View on page 2 The reset button provides two functions: Restart the system —...
  • Page 33 1. Using a straightened paperclip or similar tool, gently press and hold the reset button. CAUTION — Do not apply excessive force. Inserting the tool too far will damage the recorder and void the warranty. 2. Do not release the button until the LED is orange and starts to blink.
  • Page 34: Troubleshooting

    Troubleshooting Accessing the Server Management page from a Web Browser There may be cases where you want to access the Server Management page without using the ACC Client. You can access the Server Management page from any Windows®, Apple, or mobile device using most popular web browsers.
  • Page 35: Network Configuration

    You can monitor the health of the system components in the Site Health in the ACC Client software. See the Help files provided with the ACC Client software, or the Avigilon ACC Client User Guide available from the Avigilon website for more information.
  • Page 36: For More Information

    For More Information For additional product documentation and software and firmware upgrades, visit avigilon.com/support. Technical Support Contact Avigilon Technical Support at avigilon.com/contact. For More Information...
  • Page 37 Limited Warranty Avigilon warranty terms for this product are provided at avigilon.com/warranty. For More Information...

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