Optomany axept S900 User Manual
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Optomany axept S900 User Manual

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axept S900
User Guide
Version 0.5 | June 2016

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Summary of Contents for Optomany axept S900

  • Page 1 S900 User Guide Version 0.5 | June 2016...

  • Page 2: Table Of Contents

    Contents Initial Setup Terminal Overview Screen Overview Screen Icons Overview Terminal Technical Specifications Inserting Battery and Paper Roll Connecting to the Network Wi-Fi GPRS Activation Logging On Processing a Sale (Chip & PIN) Processing a Refund Declined Transactions Voiced Referred Transactions Processing a Cardholder Not Present (CNP) Sale Cardholder Not Present (CNP) –...
  • Page 3 This user guide is designed to provide users of axept® S900 with everything needed to set-up, register and process transactions. Should you have any queries on anything in this guide, please do not hesitate to contact Optomany’s customer support team using the details on page 68.

  • Page 4: Initial Setup

    Battery Quick Start Guide IMPORTANT PLEASE CONFIRM THAT THE TAMPER BAG AND TERMINAL SERIAL NUMBER MATCHES EMAIL NOTIFICATION(S) FROM OPTOMANY. If anything is missing or damaged or you experience issues during the installation/activation, please contact Optomany on 020 8102 8102 or via email: customersupport@optomany.com...

  • Page 5: Terminal Overview

    1.1 Terminal Overview An overview of the axept® S900 terminal.

  • Page 6: Screen Overview

    1.2 Screen Overview An overview of the axept® S900 screen. Screen Icons Overview Descriptions of the axept® S900 screen icons. Icon Description Internet Connection Present No Internet Connection Present Wi-Fi Signal Indicator GPRS Signal Indicator Flight Mode Enabled Transaction data stored on the Terminal (not displayed once data uploaded)

  • Page 7: Terminal Technical Specifications

    1.3 Terminal Technical Specifications Technical Specifications of the axept® S900 terminal. Model S900 Processor 32-bit ARM11 CPU, 400MHz Memory 128MB Flash, 64MB DDR Extended storage Micro SD up to 32GB Display 3.5 inch 240 x 320 pixel colour TFT LCD Touch screen...

  • Page 8: Inserting Battery And Paper Roll

    1.4 Inserting Battery and Paper Roll To Insert the thermal paper roll into the axept® S900 terminal: Pull lever on the terminal to open the cover (as highlighted). Insert paper roll leaving at least 1cm exposed and close the cover.
  • Page 9 Once the battery is in place, clip the battery cover back onto the terminal.

  • Page 10: Connecting To The Network

    1.5 Connecting to the Network Before starting the activation process, please ensure that you have the installation/activation details sent by Optomany. If you do not have this information, please contact Optomany’s Support Team. Power on the axept® S900 by pressing and holding the button on the keypad for a few seconds until the terminal screen lights up (the start-up process may take a few minutes).
  • Page 11 The Wi-Fi networks available are displayed. Using the keys on the keypad, select the network required and press button on the keypad to continue. Enter the Wi-Fi password. (To use alpha characters, press the numeric key containing the alpha character required multiple times until it is displayed).
  • Page 12 Please wait whilst the connection is validated. axept® S900 confirms that the network configuration is successfully completed. INFO  To meet PCI DSS guidelines, please ensure that the Wi-Fi network used is secure and requires authentication.  axept® S900 requires WPA2 PSK encryption to be available. WPA2 PSK is a method of securing your network using WPA2 with the use of the Pre-Shared Key (PSK) authentication.

  • Page 13: Gprs

    GPRS To use a GPRS connection, either as a back-up for Wi-Fi or in place of, configure the axept® S900 using the procedure outlined below. Once the loading process is complete, the Network Configuration menu will appear. Highlight ‘GPRS’ using the keys on the keypad and press the button on the keypad to continue.

  • Page 14: Activation

    1.6 Activation After successfully connecting to a network, axept® S900 needs to be registered with Optomany. Please follow the steps outlined below: Using the keypad, enter the Licence Key sent to you by Optomany (To use alpha characters, press the numeric key containing the alpha character required multiple times until it is displayed).
  • Page 15 Once the activation process is complete, an Activation Successful message is displayed. axept® S900 now needs to download the account specific information from the Optomany axept® platform. Press the button on the keypad to continue. Please be patient whilst the Configuration Download starts as this may take a few minutes.

  • Page 16: Logging On

    Once axept® S900 has completed the start-up process, it will prompt for the entry of the Department ID. Enter the Department ID sent to you by Optomany using the keypad and press the button on the keypad to continue. Enter the User ID sent to you by Optomany using the keypad and press the button on the keypad to continue.
  • Page 17 Please wait whilst axept® S900 processes the log on details. Once the log on has been completed, the main menu will be displayed. If a successful sign on has previously been completed, the Department ID will be stored during logon as shown below.

  • Page 18: Processing A Sale (Chip & Pin)

    Processing a Sale (Chip & PIN) Once the logging on process has been completed, axept® S900 is ready to process transactions. The following describes the end- to-end operation of a Chip & PIN sale: From the main menu, select option 1: Sale (Press the button on the keypad).
  • Page 19 S900 will prompt for the card to be presented. Insert the card (with the Chip of the card on top, facing towards you) into the Chip and PIN card slot at the base of the terminal. Once the card is inserted, axept® S900 will process the card.
  • Page 20 On the Enter PIN screen, pass the axept® S900 terminal to the cardholder and ask them to enter their PIN. After the PIN has been keyed in, the cardholder will then need to press the button on the keypad to continue.
  • Page 21 S900 will confirm that the payment is complete if authorisation is successful. Once the payment is complete and the Remove Card message is displayed, remove the card. Once the card is removed, the Merchant Receipt will begin printing.
  • Page 22 Tear off the receipt from the axept® S900 terminal and press the button on the keypad to continue. The cardholder receipt will then begin printing and can be torn off once printing has completed. The payment processing procedure is now complete and axept® S900 will return to...

  • Page 23: Processing A Refund

    Processing a Refund Processing a refund using axept® S900 follows a very similar procedure to that of a sale. However, the cardholder is not verified by PIN, but a signature is required instead. The following describes how the refund process works:...
  • Page 24 S900 will prompt for the card to be presented. Insert the card (with the Chip of the card on top, facing towards you) into the Chip and PIN card slot at the base of the terminal. As the refund is verified by validating the cardholder’s signature, the card needs to be removed from the terminal.
  • Page 25 S900 will attempt to authorise and process the refund. The merchant receipt will then be printed. Ask the cardholder to sign where indicated on the receipt. Once the cardholder has signed the receipt, check that it matches the signature on the back of the card.
  • Page 26 If the signature is confirmed as valid, axept® S900 will begin to print the cardholder’s refund receipt. axept® S900 will return to the main menu once the printing is completed.

  • Page 27: Declined Transactions

    Declined Transactions There may some occasions where the acquirer does not authorise transactions and axept® S900 will report the declined result. There are various reasons for transactions being declined such as lack of funds in the cardholder’s account or that the card may have been reported as stolen.
  • Page 28 S900 will prompt for the card to be presented again.

  • Page 29: Voiced Referred Transactions

    Voiced Referred Transactions On some occasions, a transaction may require you to obtain a manual authorisation from the acquirer’s Authorisation Centre. This could be for a number of reasons such as the fact the card issuer wants to speak to the cardholder before approving the transaction.
  • Page 30 If authorised, axept® S900 will require the Authorisation Code to be entered. (To use alpha characters, press the numeric key containing the alpha character required multiple times until it is displayed). Press the button on the keypad to continue.

  • Page 31: Processing A Cardholder Not Present (Cnp) Sale

    Processing a Cardholder Not Present (CNP) Sale axept® S900 supports the processing of transactions when the cardholder is not present and details are supplied over the phone or via the mail. In order to ensure that these transactions are processed as securely as possible, axept® S900 will require the entry of the Card Security Code (CSC), House Number and Post Code (AVS).
  • Page 32 Select option 1: Mail Order Sale (Press the button on the keypad). Enter the amount of the sale using the keypad. (axept® S900 will automatically enter the decimal place for you). Press the button on the keypad to continue.
  • Page 33 S900 will prompt for the card number (PAN). Enter the card number (no spaces) and press the button on the keypad to continue. axept® S900 will prompt for the card’s expiry date (2-digit Month and Year). The / is automatically entered by axept®...
  • Page 34 Enter the House Number of the cardholder’s billing address and press the button on the keypad to continue. Alternatively, press the button on the keypad to skip if you do not wish to validate the information. Enter the numbers of the Post Code in the cardholder’s billing address and press the button on the keypad to continue.
  • Page 35 S900 will provide a summary of the results of the checks so that a decision can be made as to whether the transaction should be accepted or rejected. Press the button on the keypad to accept the transaction or the button to reject.
  • Page 36 The Cardholder’s Approved or Declined receipt will begin printing (based on whether the transaction was approved or rejected) and can be torn off once printing has completed. The payment processing procedure is now complete and axept® S900 will return to the...

  • Page 37: Cardholder Not Present (Cnp) - Results

    7.1 Cardholder Not Present (CNP) – Results As well as returning the results of the authorisation, the axept® S900 also displays the outcome of the CSC and AVS checks. This allows the accept or reject decision to be made by the user with all the required information.

  • Page 38: Processing A Cardholder Not Present (Cnp) Refund

    Processing a Cardholder Not Present (CNP) Refund axept® S900 has the facility to process refunds without the cardholder being present. The below details the Cardholder Not Present refund procedure: From the main menu, select option 3: Other Transactions (Press the button on the keypad).
  • Page 39 Enter the amount of the refund using the keypad. (axept® S900 will automatically enter the decimal place for you). Press the button on the keypad to continue. If required, enter the reference for the transaction. If a reference is not needed press button on the keypad to skip.
  • Page 40 S900 will prompt for the card’s expiry date (2-digit Month and Year). The / is automatically entered by axept® S900. Enter the card’s expiry date and press the button on the keypad to continue. axept® S900 will attempt to process and authorise the transaction.
  • Page 41 S900 will begin to print the Merchant’s Refund Receipt. Tear off the receipt from the terminal and press the button on the keypad to continue. The cardholder’s refund receipt will then begin printing and can be torn off once...
  • Page 42 The Cardholder Not Present (CNP) refund processing procedure is now complete and axept® S900 will return to the main menu.

  • Page 43: Reprinting Receipts

    Reprinting Receipts There may be occasions where the customer or merchant may require an additional copy of one of the receipts generated during the transaction. axept® S900 provides functionality for the receipts to be printed again after the transaction. The following demonstrates how to reprint additional receipts.
  • Page 44 Once printing has completed, please tear off the receipt and press the button on the keypad to continue. axept® S900 will return to the reprint menu. You can reprint another receipt or press the button to return to the main menu.

  • Page 45: The Terminal

    10 The Terminal axept® S900 provides a number of different functions and settings beyond transaction processing. These functions and settings can be accessed from the main menu. The following provides an overview of the functions and settings available. 10.1 Reports A number of default reports are available to allow reconciliation to be performed via the terminal.

  • Page 46: Available Reports

    Press the corresponding number button (1-6) on the keypad for the required report. Section 10.1.1 details what the reports show. Available Reports The following describes the available reports: Report Name Description Report which provides totals of the transactions processed during the Current Shift.

  • Page 47: Supervisor

    10.2 Supervisor The supervisor sub-menu contains settings and features that should only be accessed by staff with sufficient privileges as changes to items here could affect the operating of axept® S900 (e.g. Ethernet configuration). Network Settings axept® S900 will have been configured to connect to the chosen network(s) during the installation. However, should these details need to be updated (e.g.
  • Page 48 To enter the network settings, select option 1: Network Settings (Press the button on the keypad). Select the communication method which you wish to re-configure using the keys on the keypad (or press the button on the keypad depending on which method you require) and press the button on the keypad to continue.
  • Page 49 10.2.1.1 Wi-Fi (DHCP) The following process shows how to configure the terminal for access to the Wi-Fi network when using DHCP (Dynamic Host Configuration Protocol) which configures the IP details automatically. From the Network Settings menu, highlight ‘WiFi’ using the...
  • Page 50 Enter the Wi-Fi password. (To use alpha characters, press the numeric key containing the alpha character required multiple times until it is displayed). Press the button on the keypad to continue. axept® S900 supports Dynamic Host Configuration Protocol (DHCP) which automatically obtains all network settings.
  • Page 51 S900 confirms that the network configuration is successfully completed. axept® S900 will restart to configure network settings. INFO  To meet PCI DSS guidelines, please ensure that the Wi-Fi network used is secure and requires authentication.  axept® S900 requires WPA2 PSK encryption to be available. WPA2 PSK is a method of securing your network using WPA2 with the use of the Pre-Shared Key (PSK) authentication.
  • Page 52 10.2.1.2 Wi-Fi (Fixed IP) The process for the configuration of a Wi-Fi connection using a fixed IP (rather than DHCP) follows the same flow as the previous section (10.2.1.1) until step 4. To use a fixed IP rather than DHCP, press the button.
  • Page 53 Enter the Gateway for the network. Enter the IP address for the Preferred DNS server. Enter the IP address for the Alternative DNS server.
  • Page 54 S900 confirms that the network configuration is successfully completed. axept® S900 will restart to configure network settings. INFO  To meet PCI DSS guidelines, please ensure that the Wi-Fi network used is secure and requires authentication.  axept® S900 requires WPA2 PSK encryption to be available. WPA2 PSK is a method of securing your network using WPA2 with the use of the Pre-Shared Key (PSK) authentication.
  • Page 55 10.2.1.3 GPRS To reconfigure or add a GPRS connection, configure the axept® S900 using the procedure outlined below. From the Network Settings menu, highlight ‘GPRS’ using the keys on the keypad (or press the button on the keypad) and press the button on the keypad to continue.
  • Page 56 S900 will restart to configure network settings.

  • Page 57: Terminal Update

    Terminal Update This feature is currently not available for use. Deactivate Update This feature is currently not available for use. Software Rollback This feature is currently not available for use. Diagnostic Receipts This feature is currently not available for use.
  • Page 58 From the Terminal menu, select option 2: Supervisor (Press the button on the keypad). To enter Flight Mode settings, select option 6: Flight Mode (Press the button on the keypad). To enable Flight Mode, select option 1: On (Press the...
  • Page 59 S900 will ask for confirmation that you want to enable Flight Mode. Press the button on the keypad to confirm or the button to cancel. axept® S900 will confirm Flight Mode is enabled and the terminal will restart.
  • Page 60 10.2.6.2 Disable Flight Mode The following describes the process to disable Flight Mode. From the main menu, select option 5: Menu (Press the button on the keypad). From the Terminal menu, select option 2: Supervisor (Press the button on the keypad).
  • Page 61 To disable Flight Mode, select option 2: Off (Press the button on the keypad). axept® S900 will ask for confirmation that you want to disable Flight Mode. Press the button on the keypad to confirm or the button to cancel.

  • Page 62: Upload Stored Data

    10.3 Upload Stored Data As part of the transaction process, axept® S900 temporarily stores transaction information encrypted on the terminal. This data is uploaded to the axept® platform automatically at the end of a transaction when axept® S900 is connected to the internet.

  • Page 63: Upload Log

    10.4 Upload Log To enable Optomany to support customers as quickly and efficiently as possible, axept® S900 allows log file data to be uploaded from the terminal directly to the axept® platform. Once the logs have been uploaded, Optomany’s support team are able to view the information via the support portal.

  • Page 64: Network Check

    The progress of the upload will be displayed once an option is selected. The time required for the upload will depend on your connection speed and the amount of data to be transferred. The Log Upload Complete message will be displayed and axept® S900 will return to the Upload Log menu.

  • Page 65: Useful Information

    11 Useful Information This section provides various useful information which will assist in the setup and use of axept® S900. 11.1 Key Map (Alpha Characters) The below map represents the available characters when entering free text fields (such as the merchant reference) into axept®...

  • Page 66: Glossary

    11.2 Glossary Acquirer Optomany authorise your transactions with your chosen Acquirer. Acronym for Address Verification Service, is a system used to verify the address of the cardholder. The system checks the billing address of the credit/debit card provided by the cardholder with the address on file with the card issuer.
  • Page 67 Acronym for Card Security Code also known as Card Validation Code or Value, refers to either: (1) magnetic-stripe data, or (2) printed security features. 1. Data element on a card's magnetic stripe that uses secure cryptographic processes to protect data integrity on the stripe, and reveals any alteration or counterfeiting.
  • Page 68 The PIN is used by the cardholder to provide authentication prior to an authorisation being attempted. The processing of instructions or data on an individual basis at the time they are received Real Time rather than at a later time. Terminal Identification is a unique number assigned to a terminal by Optomany.

  • Page 69: Contact Information

    E-mails will be actioned within the business hours of Monday to Friday 9:00 am to 5:00 pm. Upon receipt, an Optomany helpdesk ticket is used to track and record the request detail. A ticket is automatically generated on receipt of an email to customersupport@optomany.com.

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