1. Manuals
  2. Brands
  3. Optomany Manuals
  4. Payment Terminal
  5. axept S900
  6. User manual

Optomany axept S900 User Manual

Hide thumbs Also See for axept S900:
Table of Contents

Advertisement

Quick Links

axept®
S900
User Guide
Version 1.6.1 | March 2017

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the axept S900 and is the answer not in the manual?

Questions and answers

Related Manuals for Optomany axept S900

Summary of Contents for Optomany axept S900

  • Page 1 axept® S900 User Guide Version 1.6.1 | March 2017...

  • Page 2: Table Of Contents

    Supervisor ..........................53 Network Settings ........................53 Date/Time Settings ......................... 61 Deactivate Terminal ....................... 62 Software Rollback ........................63 Diagnostic Receipts ........................ 64 Flight Mode ..........................65 axept® S900 User Guide v1.6.1 This document is the property of Optomany – © Optomany...
  • Page 3 Restart Terminal ........................77 Useful Information ........................78 13.1 Key Map (Alpha Characters) ..................... 78 13.2 Battery Care..........................79 13.3 Glossary ............................ 80 Contact Information ..........................83 axept® S900 User Guide v1.6.1 This document is the property of Optomany – © Optomany...
  • Page 4 S900 with everything needed to set-up, register and process transactions. Should you have any queries on anything in this guide, please do not hesitate to contact Optomany’s customer support team using the details on page 83. axept® S900 User Guide v1.6.1...

  • Page 5: Initial Setup

    NUMBER MATCHES EMAIL NOTIFICATION(S) FROM OPTOMANY. If anything is missing or damaged or you experience issues during the installation/activation, please contact Optomany on 020 8102 8102 or via email: customersupport@optomany.com axept® S900 User Guide v1.6.1 This document is the property of Optomany – © Optomany...

  • Page 6: Terminal Overview

    Terminal Overview An overview of the axept® S900 terminal. axept® S900 User Guide v1.6.1 This document is the property of Optomany – © Optomany...

  • Page 7: Screen Overview

    Screen Overview An overview of the axept® S900 screen. axept® S900 User Guide v1.6.1 This document is the property of Optomany – © Optomany...

  • Page 8: Screen Icons Overview

    Ready for card (Chip and PIN, Contactless or Swipe) Green contactless LED (blinks when idle, incrementally lights up if card is being read) Contactless LED (unable to read card) axept® S900 User Guide v1.6.1 This document is the property of Optomany – © Optomany...

  • Page 9: Terminal Technical Specifications

    -20°C to 70°C (-4°F to 158°F) storage temperature: 10% to 93% relative humidity, Storage Environment non-condensing Physical Length: 175mm, Width: 82mm, Height: 63mm Weight 458g with Battery axept® S900 User Guide v1.6.1 This document is the property of Optomany – © Optomany...

  • Page 10: Inserting Battery And Paper Roll

    (as highlighted). Once the battery is in place, clip the battery cover back onto the terminal. axept® S900 User Guide v1.6.1 This document is the property of Optomany – © Optomany...

  • Page 11: Inserting Or Replacing The Sim Card

    Once the SIM is securely in place, put the battery back in position and place the cover back onto the terminal. To setup GPRS, see section 1.7.2 Connecting to GPRS axept® S900 User Guide v1.6.1 This document is the property of Optomany – © Optomany...

  • Page 12: Switching The Terminal On

    Before starting the activation process, please ensure that you have the installation/activation details sent by Optomany. If you do not have this information, please contact Optomany’s Support Team. The following describes the procedures to connect the terminal to a network either using Wi-Fi or GPRS (if applicable).
  • Page 13 If a fixed IP address is required rather than using DHCP, please refer to section 12.2.1.2 for more information. axept® S900 User Guide v1.6.1 This document is the property of Optomany – © Optomany...
  • Page 14 S900 will return to the ‘Select Networking Type’ screen. INFO  Optomany recommends that the Wi-Fi network used is secure and requires authentication as this will adhere to PCI DSS guidelines. axept® S900 supports WPA2 PSK encryption. WPA2 PSK is a method of securing your network using ...
  • Page 15 If the network security type selected is ‘WEP’, enter the key index value (this step is not required if other network security types are used). Press the key on the keypad to continue. axept® S900 User Guide v1.6.1 This document is the property of Optomany – © Optomany...
  • Page 16 S900 will return to the ‘Select Networking Type’ screen. INFO Optomany recommends that the Wi-Fi network used is secure and requires authentication as this will  adhere to PCI DSS guidelines. axept® S900 supports WPA2 PSK encryption. WPA2 PSK is a method of securing your network using ...

  • Page 17: Connecting To Gprs

    Please wait whilst the connection is validated. axept® S900 confirms that the GPRS network configuration is successfully completed. axept® S900 User Guide v1.6.1 This document is the property of Optomany – © Optomany...

  • Page 18: Activation

    S900 needs to be registered with Optomany. Please follow the steps outlined below: Using the keypad, enter the Licence Key sent to you by Optomany. (To use alpha characters, press the numeric key containing the alpha character required multiple times until it is displayed).

  • Page 19: Switching The Terminal Off

    (the display and the lights on the keypad will switch off). INFO The terminal should be switched off when not in use to conserve power in the battery. axept® S900 User Guide v1.6.1 This document is the property of Optomany – © Optomany...

  • Page 20: Logging On

    Enter the Department ID sent to you by Optomany using the keypad and press key on the keypad to continue. Enter the User ID sent to you by Optomany using the keypad and press the key on the keypad to continue.
  • Page 21 If the Department ID needs to be changed, press the key on the keypad and enter the new Department ID. Once entered, press the key on the keypad to continue. axept® S900 User Guide v1.6.1 This document is the property of Optomany – © Optomany...

  • Page 22: Processing A Chip And Pin Sale

    Enter the amount of the sale using the keypad. (axept® S900 will automatically enter the decimal place for you). Press the key on the keypad to continue. axept® S900 User Guide v1.6.1 This document is the property of Optomany – © Optomany...
  • Page 23 Chip and PIN card slot at the base of the terminal. Once the card is inserted, axept® S900 will process the card. Please wait and do not remove the card whilst this is in progress. axept® S900 User Guide v1.6.1 This document is the property of Optomany – © Optomany...
  • Page 24 PIN. After the PIN has been keyed in, the cardholder will then need to press the key on the keypad to continue. axept® S900 User Guide v1.6.1 This document is the property of Optomany – © Optomany...
  • Page 25 S900 will confirm that the payment is complete if authorisation is successful. Once the payment is complete, axept® S900 will prompt for the card to be removed. axept® S900 User Guide v1.6.1 This document is the property of Optomany – © Optomany...
  • Page 26 The cardholder receipt will then begin printing and can be torn off once printing has completed. The payment processing procedure is now complete and axept® S900 will return to the main menu. axept® S900 User Guide v1.6.1 This document is the property of Optomany – © Optomany...

  • Page 27: Processing A Contactless Sale

    (To use alpha characters, press the numeric key containing the alpha character required multiple times until it is displayed). Press the key on the keypad to continue. axept® S900 User Guide v1.6.1 This document is the property of Optomany – © Optomany...
  • Page 28 The ‘Card Read OK’ message will be displayed momentarily to confirm the card has been successfully read. axept® S900 will attempt to authorise the transaction with your chosen acquirer. axept® S900 User Guide v1.6.1 This document is the property of Optomany – © Optomany...
  • Page 29 The payment processing procedure is now complete and axept® S900 will return to the main menu. axept® S900 User Guide v1.6.1 This document is the property of Optomany – © Optomany...
  • Page 30 The cardholder receipt will then begin printing and can be torn off once printing has completed and axept® S900 will return to the main menu. axept® S900 User Guide v1.6.1 This document is the property of Optomany – © Optomany...

  • Page 31: Processing A Chip And Pin Refund

    (To use alpha characters, press the numeric key containing the alpha character required multiple times until it is displayed). Press the key on the keypad to continue. axept® S900 User Guide v1.6.1 This document is the property of Optomany – © Optomany...
  • Page 32 The transaction will continue once the card is removed. axept® S900 will attempt to authorise and process the refund. axept® S900 User Guide v1.6.1 This document is the property of Optomany – © Optomany...
  • Page 33 Tear off the receipt (after printing has completed). The refund procedure is now complete and axept® S900 will return to the main menu. axept® S900 User Guide v1.6.1 This document is the property of Optomany – © Optomany...

  • Page 34: Processing A Contactless Refund

    (To use alpha characters, press the numeric key containing the alpha character required multiple times until it is displayed). Press the key on the keypad to continue. axept® S900 User Guide v1.6.1 This document is the property of Optomany – © Optomany...
  • Page 35 The ‘Card Read OK’ message will be displayed momentarily to confirm the card has been successfully read. axept® S900 will attempt to authorise and process the refund. axept® S900 User Guide v1.6.1 This document is the property of Optomany – © Optomany...
  • Page 36 The refund procedure is now complete and axept® S900 will return to the main menu. axept® S900 User Guide v1.6.1 This document is the property of Optomany – © Optomany...

  • Page 37: Declined Transactions

    S900 will prompt for the card to be removed. axept® S900 will then print both the Merchant’s and Cardholder’s declined receipts. axept® S900 User Guide v1.6.1 This document is the property of Optomany – © Optomany...
  • Page 38 S900 will prompt for the card to be presented again. axept® S900 User Guide v1.6.1 This document is the property of Optomany – © Optomany...

  • Page 39: Voiced Referred Transactions

    If authorisation is not given or you do not want to continue with the referral, press the key on the keypad to cancel the transaction. axept® S900 User Guide v1.6.1 This document is the property of Optomany – © Optomany...
  • Page 40 Press the key on the keypad to continue. axept® S900 will then print both the Merchant’s and Cardholder’s. axept® S900 User Guide v1.6.1 This document is the property of Optomany – © Optomany...

  • Page 41: Processing A Cardholder Not Present (Cnp) Sale

    Order, but the process is the same no matter which option is selected. Select option 1: Mail Order (Press the key on the keypad). Select option 1: Mail Order Sale (Press the key on the keypad). axept® S900 User Guide v1.6.1 This document is the property of Optomany – © Optomany...
  • Page 42 S900 will prompt for the card’s expiry date (2-digit Month and Year). The / (slash) is automatically entered by axept® S900. Enter the card’s expiry date and press the key on the keypad to continue. axept® S900 User Guide v1.6.1 This document is the property of Optomany – © Optomany...
  • Page 43 S900 will attempt to process and authorise the transaction with your acquirer. axept® S900 User Guide v1.6.1 This document is the property of Optomany – © Optomany...
  • Page 44 The payment processing procedure is now complete and axept® S900 will return to the main menu. axept® S900 User Guide v1.6.1 This document is the property of Optomany – © Optomany...

  • Page 45: Cardholder Not Present (Cnp) - Results

    The results are displayed using a symbol to portray the result of each check. Below are the symbols you may encounter and their meaning: Data Matched Data Partially Matched Data Not Checked Data Does Not Match axept® S900 User Guide v1.6.1 This document is the property of Optomany – © Optomany...

  • Page 46: Processing A Cardholder Not Present (Cnp) Refund

    Enter the amount of the refund using the keypad. (axept® S900 will automatically enter the decimal place for you). Press the key on the keypad to continue. axept® S900 User Guide v1.6.1 This document is the property of Optomany – © Optomany...
  • Page 47 S900. Enter the card’s expiry date and press the key on the keypad to continue. axept® S900 will attempt to process and authorise the transaction. axept® S900 User Guide v1.6.1 This document is the property of Optomany – © Optomany...
  • Page 48 Tear off the receipt from the terminal and press the key on the keypad to continue. The cardholder’s refund receipt will then begin printing and can be torn off once printing has completed. axept® S900 User Guide v1.6.1 This document is the property of Optomany – © Optomany...
  • Page 49 The Cardholder Not Present (CNP) refund processing procedure is now complete and axept® S900 will return to the main menu. axept® S900 User Guide v1.6.1 This document is the property of Optomany – © Optomany...

  • Page 50: Reprinting Receipts

    Merchant or for Customer. The receipt will begin printing once a selection has been made. DUPLICATE RECEIPT will be printed near the bottom of the receipt. axept® S900 User Guide v1.6.1 This document is the property of Optomany – © Optomany...
  • Page 51 S900 will return to the reprint menu. You can reprint another receipt or press the key to return to the main menu. axept® S900 User Guide v1.6.1 This document is the property of Optomany – © Optomany...

  • Page 52: The Terminal

    (Press the key on the keypad). Press the corresponding number key (1-6) on the keypad for the required report. Section 12.1.1 details what the reports show. axept® S900 User Guide v1.6.1 This document is the property of Optomany – © Optomany...

  • Page 53: Available Reports

    Running this report ends the trading day and will clear down the totals. System Information Report currently not available Reprint Last Report Reprints the last report printed by axept® S900 axept® S900 User Guide v1.6.1 This document is the property of Optomany – © Optomany...

  • Page 54: Supervisor

    To display the Supervisor menu, select option 2: Supervisor (Press the key on the keypad). To enter the network settings, select option 1: Network Settings (Press the key on the keypad). axept® S900 User Guide v1.6.1 This document is the property of Optomany – © Optomany...
  • Page 55 S900 will prompt if manual configuration of Wi-Fi settings is required. Press the key on the keypad to automatically configure the settings. Please see section 1.7.1.2 to manually configure Wi-Fi settings. axept® S900 User Guide v1.6.1 This document is the property of Optomany – © Optomany...
  • Page 56 S900 supports Dynamic Host Configuration Protocol (DHCP) which automatically obtains all network settings. To use this service, press the key on the keypad to continue. axept® S900 User Guide v1.6.1 This document is the property of Optomany – © Optomany...
  • Page 57 S900 confirms that the network configuration is successfully completed. axept® S900 will automatically restart to configure the network settings. INFO Optomany recommends that the Wi-Fi network used is secure and requires authentication as this will  adhere to PCI DSS guidelines. ...
  • Page 58 (To enter a ‘.’ [dot], press the key twice on the keypad). Enter the subnet mask for the network. Enter the Gateway for the network. axept® S900 User Guide v1.6.1 This document is the property of Optomany – © Optomany...
  • Page 59 Enter the IP address for the Alternative DNS server. axept® S900 confirms that the network configuration is successfully completed. axept® S900 will automatically restart to configure the network settings. axept® S900 User Guide v1.6.1 This document is the property of Optomany – © Optomany...
  • Page 60 INFO Optomany recommends that the Wi-Fi network used is secure and requires authentication as this will  adhere to PCI DSS guidelines. axept® S900 supports WPA2 PSK encryption. WPA2 PSK is a method of securing your network using ...
  • Page 61 The network settings will be cleared and axept® S900 will return to the network settings menu. Once the terminal is restarted, the network settings will need to be configured again. axept® S900 User Guide v1.6.1 This document is the property of Optomany – © Optomany...

  • Page 62: Date/Time Settings

    To set the Date, select option 1: Set Date or to set the Time, select option 2: Set Time. (Press the key to set Date or key to set Time on the keypad). axept® S900 User Guide v1.6.1 This document is the property of Optomany – © Optomany...

  • Page 63: Deactivate Terminal

    Please be careful when setting the date and time as an incorrect date and/or time may affect transactions being processed correctly. Deactivate Terminal This feature is currently not available for use. axept® S900 User Guide v1.6.1 This document is the property of Optomany – © Optomany...

  • Page 64: Software Rollback

    From the Terminal menu, select option 2: Supervisor (Press the key on the keypad). To use Software Rollback, select option 4: Software Rollback (Press the key on the keypad). axept® S900 User Guide v1.6.1 This document is the property of Optomany – © Optomany...

  • Page 65: Diagnostic Receipts

    Once the rollback process is complete, axept® S900 will display ‘Complete’ and the terminal will restart. Diagnostic Receipts This feature is currently not available for use. axept® S900 User Guide v1.6.1 This document is the property of Optomany – © Optomany...

  • Page 66: Flight Mode

    From the Terminal menu, select option 2: Supervisor (Press the key on the keypad). To enter Flight Mode settings, select option 6: Flight Mode (Press the key on the keypad). axept® S900 User Guide v1.6.1 This document is the property of Optomany – © Optomany...
  • Page 67 S900 will confirm Flight Mode is enabled and the terminal will restart. INFO The Flight Mode icon will be displayed on the status bar to indicate Flight Mode is enabled. axept® S900 User Guide v1.6.1 This document is the property of Optomany – © Optomany...
  • Page 68 To enter Flight Mode settings, select option 6: Flight Mode (Press the key on the keypad). To disable Flight Mode, select option 2: Off (Press the key on the keypad). axept® S900 User Guide v1.6.1 This document is the property of Optomany – © Optomany...
  • Page 69 Press the key on the keypad to confirm or the key to cancel. axept® S900 will confirm Flight Mode is disabled and the terminal will restart. axept® S900 User Guide v1.6.1 This document is the property of Optomany – © Optomany...

  • Page 70: Check For Updates

    From the Terminal menu, select option 2: Supervisor (Press the key on the keypad). Check for updates, select option 7: Check For Updates (Press the key on the keypad). axept® S900 User Guide v1.6.1 This document is the property of Optomany – © Optomany...
  • Page 71 S900 will require you to logout and logon again. After logging on, axept® S900 will start to prepare the update. Please be patient as this may take several minutes. axept® S900 User Guide v1.6.1 This document is the property of Optomany – © Optomany...
  • Page 72 OCC. axept® S900 will display ‘No updates Currently Available’ if no updates are available or has not been assigned to the terminal. axept® S900 User Guide v1.6.1 This document is the property of Optomany – © Optomany...
  • Page 73 Check for updates, select option 7: Check For Updates (Press the key on the keypad). axept® S900 will check for available software updates. axept® S900 User Guide v1.6.1 This document is the property of Optomany – © Optomany...
  • Page 74 (Press the key on the keypad). After logging on, axept® S900 will start apply the configuration update. Please be patient as this may take several minutes. axept® S900 User Guide v1.6.1 This document is the property of Optomany – © Optomany...
  • Page 75 OCC. axept® S900 will display ‘No updates Currently Available’ if no updates are available or has not been assigned to the terminal. axept® S900 User Guide v1.6.1 This document is the property of Optomany – © Optomany...

  • Page 76: Upload Stored Data

    To initialise the upload, select option 3: Upload Stored Data (Press the key on the keypad). Once the upload has completed, the stored transaction icon will no longer be displayed. axept® S900 User Guide v1.6.1 This document is the property of Optomany – © Optomany...

  • Page 77: Upload Log

    Once the logs have been uploaded, Optomany’s support team are able to view the information via the support portal. Logs should only be uploaded when requested by Optomany as part of a support case. The following steps describe how to upload the log data if required:...

  • Page 78: Network Check

    Upload Log menu. 12.5 Network Check This feature is currently not available for use. 12.6 Restart Terminal This will restart the axept® S900 terminal. axept® S900 User Guide v1.6.1 This document is the property of Optomany – © Optomany...

  • Page 79: Useful Information

    The zero (0) key allows a greater number of characters and these are: Number of Key Presses/Output ‘ Number of Key Presses/Output < > ‘ axept® S900 User Guide v1.6.1 This document is the property of Optomany – © Optomany...

  • Page 80: Battery Care

    When using the battery in a very cold environment, you may notice a decrease in battery life, but this condition is temporary. Once the battery’s temperature returns to its normal operating range, its performance will return to normal as well. axept® S900 User Guide v1.6.1 This document is the property of Optomany – © Optomany...

  • Page 81: Glossary

    Interest is charged on the amount of any extended credit and the holder is sometimes charged an annual fee. axept® S900 User Guide v1.6.1 This document is the property of Optomany – © Optomany...
  • Page 82 For example, an ISP is a merchant that accepts payment cards for monthly billing, but also is a service provider if it hosts merchants as customers. axept® S900 User Guide v1.6.1 This document is the property of Optomany – © Optomany...
  • Page 83 The processing of instructions or data on an individual basis at the time they are Real Time received rather than at a later time. Terminal Identification is a unique number assigned to a terminal by Optomany. axept® S900 User Guide v1.6.1...

  • Page 84: Contact Information

    E-mails will be actioned within the business hours of Monday to Friday 9:00 am to 5:00 pm. Upon receipt, an Optomany helpdesk ticket is used to track and record the request detail. A ticket is automatically generated on receipt of an email to customersupport@optomany.com.

Table of Contents