Huawei SUN2000 Quick Start Manual page 6

of the replacement device and Huawei will cover the cost of postage. Defective devices not returned
in time for any reason may be charged to customer.
 The replacement device provided by Huawei will be functionally equivalent to the customer's
defective device (in features, functions, compatibility, provided with default software version).
 The replacement device provided by Huawei will be covered by the remainder of the original device
warranty period.
Disclaimer:
All above mentioned warranty and support services apply only to SUN2000 Series Products, Smart PV

Optimizer, Smart Power Sensor, Smart Dongle, SmartLogger, SmartACU, DC Protection Cover and
LUNA2000.
 Subject to any rights you may have under the Consumer Guarantees, accessories and consumable parts,
including but not limited to cables and connectors, are not covered by the warranties and services set
out above.
 If Huawei cannot fulfill its service commitments within the committed time period due to non-Huawei
causes, Huawei shall not be liable for the failure to meet the SLA commitments. If on-site service is
required, traveling time is excluded from the SLA time.
Warranties and services shall not apply in the following circumstances:

 Damage as a result of force majeure (including but not limited to natural disasters, fires and war).
Damage as a result of natural wear and tear.

Direct damage caused by failure to meet system requirements provided in writing including site

running environment or external electricity parameters.
 Damage from lightning due to unsuitable system design.
Damage to hardware or data due to customer's negligence, inappropriate operation or intentional

damage.
Damage caused by non-compliance with the operation manual of the equipment.

System damage caused by the customer or third parties, including relocation and installation of

the system not in compliance with Huawei's requirements or instructions.
Damage caused by adjustment, change or removal of identification marks not in compliance with

Huawei requirements or instructions.
HUAWEI Solar Inverter SUN2000 Warranty and Service Conditions
HUAWEI Confidential and Proprietary Page6, Total7