Warranty Services - Huawei SUN2000 Quick Start Manual

with the battery performance. The battery pack and power module provide independent warranty.
2. Capacity test conditions: at an ambient temperature of 25° C±3° C, after charging to 100% SOC, let it
stand for 10 minutes, and discharge the tested battery cell at a set current of 0.2C to the discharge
termination voltage, and record the amount of electricity released in the process.
3. In order to remotely upgrade the latest firmware to ensure battery life, the battery is highly
recommended to connect to the Huawei FusionSolar SmartPV management system.
4. After the battery is purchased, the installation needs to be completed within one month. If the battery
fails, it needs to be reported within two weeks. The battery cell damage caused by the negligence of
battery that cannot be charged for a long time is not covered by the warranty.
5. The operation and service life of battery are related to the working temperature. Please install the
battery at a temperature equal to or better than the ambient temperature. The recommended
working temperature for battery is 15~30℃.

Warranty services:

Huawei provides remote support and hardware support for solar inverter.
Service Classification
Service
HUAWEI Solar Inverter SUN2000 Warranty and Service Conditions
Remote Support
(Exclude LUNA2000)
Hardware Support
HUAWEI Confidential and Proprietary
Warranty Services
Service Content
Tel: 1800046639
E-mail:
Help Desk
09:00 to 18:00 Monday to Friday （UTC+10）
(Business Days only)
5x8h (response within 30 minutes)
Remote Technical
09:00 to 18:00 Monday to Friday （UTC+10）
Support
(Business Days only)
Online Technical
http://solar.huawei.com/au/services
Support
Hardware support
2 Business Days-Shipment*
Hardware support
30 Calendar Days-Shipment*
(LUNA2000)
Fixed
150AUD /incident of Replacement, 25AUD
Replacement Fee per additional unit when multiple units are
replaced at your premises or place of
business at the same time. Payment will be
Availability
eu_inverter_support@huawei.com
rebate amount excluding GST:
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