Huawei SUN2000 Quick Start Manual page 5

*Huawei will use commercially reasonable efforts to ship a replacement device (LUNA excluded) within two
business days after an RMA is issued, and to ship a replacement LUNA within thirty Calendar days after an
RMA is issued. Actual delivery times may vary depending on customer location
Remote Support

Remote Support means Huawei provides solutions for technical enquiries or problems relating to the
solar inverter products under warranty by telephone or e-mail. It includes Help Desk, Remote Technical
support and Online Technical Support (http://solar.huawei.com/au/services).
 Help Desk provides technical support to Huawei's customers for solar inverter products.
Tel: 1800046639; Email:
 Remote Technical Support includes technical enquiry, problem handling, and firmware update. The
technical enquiry service provides consultation services in respect of Huawei inverter products. And
when we do the maintenance of the FusionSolar, Huawei may update or restart your system.
Hardware Support

During the applicable Warranty Period, Huawei guarantees that all solar inverter hardware, Smart PV
Optimizer, Smart Power Sensor, Smart Dongle, Smartlogger, SmartACU, DC Protection Cover and
LUNA2000 purchased shall be free from defects in material, fabrication and workmanship.
Solar inverter, Smart PV Optimizer, Smart Power Sensor, Smart Dongle, Smartlogger, SmartACU

and LUNA2000 that are defective in material, fabrication or workmanship or do not meet the
published specifications shall be replaced free of charge.
 For solar inverters, Smart PV Optimizer, Smart Power Sensor, Smart Dongle, Smartlogger,
SmartACU, DC Protection Cover during the Warranty Period, Huawei will send the replacement
device to the customer within 2 Business Days after device fault being confirmed. For LUNA2000
products, Huawei will send the replacement device to the customer within 30 calendar days after
RMA is confirmed. After receiving the replacement device, customer must return the defective
device (packed in the packaging from the replacement device) within 15 Business Days of receipt
HUAWEI Solar Inverter SUN2000 Warranty and Service Conditions
eu_inverter_support@huawei.com.
HUAWEI Confidential and Proprietary
processed via EFT within 30 days upon
validation of the invoice and the return of
the defective unit to Huawei. Huawei only
pay the replacement fee to installers and/or
retailers, and the replacement fee cannot
be paid to end customer.
Page5, Total7