Chapter 9 Troubleshooting And Maintenance; Error Messages - Brother MFC-9760 Owner's Manual

9
Troubleshooting and Maintenance

Error Messages

You may occasionally encounter a difficulty with the machine. If this happens, the machine often
identifies the problem and displays an error message. The list below explains the most common error
messages, in alphabetical order.
ERROR MESSAGE
CHANGE DRUM SOON The drum unit is near the end of its
CHANGE TONER
CHECK DOCUMENT Documents were not inserted or fed
CHECK CASSETTE
CHECK SCAN LOCK The scanner lock is locked.
CHECK PAPER
CHECK PAPER #1*
CHECK PAPER #2*
*With optional paper
tray
COOLING DOWN
COVER OPEN
MACHINE ERROR XX Machine has a mechanical problem. Turn off the power.
72
Chapter 9
CAUSE
life.
The drum counter was not reset after
a new drum was fitted.
If the display shows CHANGE
TONER and at the same time the
Toner Empty LED on the control
panel flashes on and off, you can still
print. But the toner is depleted and
the machine is telling you that the
toner will soon run out.
properly or document was too long.
MFC cassette is not installed
properly.
The machine is out of paper or paper
is not properly loaded in the paper
tray.
The temperature of the drum unit or
toner cartridge is too hot. The
machine will pause its current print
job and go into cooling down mode.
During the cooling down mode, you
will hear the cooling fan running
while the display on the machine
shows COOLING DOWN.
The front cover was not completely
closed.
ACTION
If you have a print quality
problem, replace the drum unit
with a new one.
1. Open the front cover and press
Clear Settings.
2. Press 1 to reset.
Order a new toner cartridge now.
Do not pull paper out until you see
Document Jams and Paper Jams,
page 74.
Install cassette properly.
Release the scanner lock lever and
press Stop.
Refill the paper or remove the
paper and load it again.
You must wait and allow the
machine to resume printing when
it is ready.
Open, then close the front cover.
Then contact your Brother dealer
for service.