Brother MFC-8500 Owner's Manual page 6

BROTHER ONE YEAR LIMITED WARRANTY and EXCHANGE SERVICE
This warranty gives you certain rights and you
may also have other rights that may vary from
state to state.
This warranty is given only to the first end-use
purchaser of the accompanying product
(referred to in this warranty as "this Product").
What is covered: Brother warrants to you for
the Warranty Period that there are no defects
in the materials, workmanship or Year 2000
compliance of this Product. The "Warranty
Period" is 1 year from the date you purchased
this product. The "Warranty Period" for
consumable items, such as Print Heads,
Toner, Drums, Ink
Cartridges, Refill Ribbons, Therma PLUS
Paper and Thermal Paper, etc. is 90 days
from the date of purchase, or the rated life of
the Consumable item, whichever is shorter.
What is NOT covered: Warranty WILL BE
VOID by Brother for repairs or replacements
made necessary due to the following: (1) If
the Product was not purchased from an
authorized Brother reseller within the United
States, (2) The Product has been serviced
or modified by anyone other than an
Authorized Service
Brother, (3) The serial number has been
modified, defaced or removed from this
Product, (4) Non-Brother®-brand or non-
Brother approved parts, supplies, power
supplies or other accessories have been
used with this Product, (5) Any damage
caused by accident, neglect, abuse or
misuse or, the recommended monthly
volume has been exceeded, (6) Damages
caused as a result of modification, alteration
or repairs performed by anyone other than a
Brother Authorized Service Representative.
(7) NOT COVERED UNDER WARRANTY
ARE: Consumable items, for example
(including, but not limited to): ribbons, ink or
toner cartridges, toner drum units, print
heads, cleaning and/or instances where no
defects in material or workmanship are
found in the Product, etc.
caused by improper connection and/or
disconnection of the Product; failure of the
operator to follow operational instructions,
improper set up of the Product.
What to do if you think your Product is
defective: Call our Customer Service Hotline
at 1-800-284-4329, or if you suspect a defect
in materials or workmanship in this Product,
you can report it to a Brother Authorized
Service Center. During the Warranty
Period, supply Brother's representative with
iv M F C L I M I T E D W A R R A N T Y ( U S A )
(USA Only)
Cartridges, Print
Representative of
(8) Damage
a copy of your dated bill of sale showing that
this Product was purchased within the
United States. For the name of your Brother
Authorized Service Center, call 1-800-521-
2846. After contacting
Authorized Service Center, you may be
required to deliver or send the Product
properly packaged, freight prepaid, to the
Authorized Service Center together with a
photocopy of your bill of sale.
What Brother will do: Brother (or its
Authorized Service Center) will evaluate
your report of a possible defect to determine
whether a defect exists, and if it does exist,
Brother (or its Authorized Service Center)
will repair or (at Brother's option) replace the
Product with a product that performs the
same functions and performs as well as the
original Product. Brother reserves the right
to supply refurbished or remanufactured
replacement parts
replacement parts
manufacturer's specifications
products. The repaired or replacement
product will be returned to you at no cost.
Exchange Service: When an exchange is
authorized, Brother will exchange your non-
working product with a refurbished or
remanufactured product that conforms to
the manufacturer's specifications for new
products. The
remanufactured Product you receive will be
covered by the balance of the limited
warranty period remaining on the original
Product, plus an additional thirty (30) days.
You will keep the replacement Product that
is sent to you and must return (or be billed up
to the cost of a new product) your original
non- working product, which shall become
the property of Brother.
Brother Customer Service and if the
representative cannot correct the product's
malfunction over the telephone and you
elect the exchange service, you must
provide information pertaining to this
Product and you must also provide a valid
major credit card number. Your credit card
will be charged up to the cost of a new
Product if: (i) you do not return your original
Product to Brother within five (5) business
days; (ii) the malfunctions of your original
Product are not covered by the limited
warranty; (iii) the
instructions are not followed and has caused
damage to the product; or (iv) the warranty
period on your original Product has expired
or has not been sufficiently validated with a
copy of the proof of purchase (bill of sale).
the Brother
provided that the
conform to the
for new
refurbished or
You must call
proper packaging