Troubleshooting And Maintenance Error Messages - Brother MFC-9660 Owner's Manual

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Troubleshooting and Maintenance
Error Messages
You may occasionally encounter a difficulty with the machine or telephone line. If this happens, the
machine often identifies the problem and displays an error message. The list below explains the most
common error messages, in alphabetical order.
ERROR MESSAGE
CHANGE DRUM SOON The drum unit is near the end of its
CHANGE TONER
CHECK DOCUMENT Documents were not inserted or fed
CHECK PAPER
CHECK PAPER #1*
CHECK PAPER #2*
*With optional paper
tray
CHECK PAPER SIZE Paper Size is improper for fax
COMM.ERROR
CONNECTION FAIL You tried to poll a fax machine that is
COOLING DOWN
CAUSE
life.
The drum counter was not reset.
If the display shows CHANGE
TONER and at the same time the
Toner Empty LED on the control
panel flashes on and off, you can still
print. But the toner is depleted and
the machine is telling you that the
toner will soon run out.
properly or document was too long.
The machine is out of paper or paper
is not properly loaded in the paper
tray.
receiving.
A poor quality phone line caused
communications error.
not in Polled Waiting mode.
The temperature of the drum unit or
toner cartridge is too hot. The
machine will pause its current print
job and go into cooling down mode.
During the cooling down mode, you
will hear the cooling fan running
while the display on the machine
shows COOLING DOWN.
ACTION
If you have a print quality
problem, replace the drum unit
with a new one.
1. Open the front cover and press
Clear.
2. Press 1 to reset.
Order a new toner cartridge now.
Do not pull paper out until you see
Document Jam, page 128.
Refill the paper or remove the
paper and load it again.
Load A4 paper in tray.
Try the call again.
Verify the other party's polling
setup.
You must wait and allow the
machine to resume printing when
it is ready.
Troubleshooting and Maintenance
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