Troubleshooting Guide - Hatco GLO-RAY GRFHS Series Installation And Operating Manual

TROUBLESHOOTING GUIDE

WARNING
This unit must be serviced by qualified personnel only.
Service by unqualified personnel may lead to electric
shock or burn.
Symptom
Unit is ON but there is no
heat.
Unit not hot enough.
Unit too hot.
Troubleshooting Questions?
If you continue to have problems resolving an issue, please contact the nearest Authorized Hatco Service Agency or Hatco
for assistance. To locate the nearest Service Agency, log onto the Hatco website at www.hatcocorp.com and click on
Find Service Agent, or contact the Hatco Parts and Service Team at:
Telephone: 414-671-6350
e-mail: partsandservice@hatcocorp.com
Probable Cause
No power to the unit.
Switch is defective.
Faulty wiring.
Heating element(s) are defective.
Excessive air movement around unit.
Incorrect power supply (low).
Internal thermostat is set too low or is faulty.
Heating element(s) are defective.
Incorrect power supply (high).
Internal thermostat is set too high or is faulty.
ELECTRIC SHOCK HAZARD: Turn OFF power switch,
unplug power cord, and allow unit to cool before
performing any cleaning, adjustments, or maintenance.
Corrective Action
Check circuit breaker and reset as necessary. If power cord
connected, check for damage to cord. If power cord connected,
check electrical receptacle.
Contact Authorized Service Agent or Hatco for assistance.
Contact Authorized Service Agent or Hatco for assistance.
Contact Authorized Service Agent or Hatco for assistance.
Restrict or redirect air movement (air conditioning duct or
exhaust fan) away from unit.
Check power supply to unit, making sure it matches rating on
the unit. If power supply is incorrect, change to match rating
on unit.
Contact Authorized Service Agent or Hatco for assistance.
Contact Authorized Service Agent or Hatco for assistance.
Check power supply to unit, making sure it matches rating on
the unit. If power supply is incorrect, change to match rating
on unit.
Contact Authorized Service Agent or Hatco for assistance.
8
WARNING
Form No. GRFHSCEM-1016