S/Mime-Protected Message Troubleshooting - Blackberry Storm 9530 User Manual

User Guide
Turn off the prompt that appears before an S/MIME-protected message is truncated
1. In the device options, click Security Options.
2. Click S/MIME.
3. Change the Warn about truncated messages field to No.
4. Press the Menu key.
5. Click Save.
To turn on the prompt again, change the Warn about truncated messages field to Yes.
Turn off the prompt that appears when you use an S/MIME certificate that is not recommended for use
1. In the device options, click Security Options.
2. Click S/MIME.
3. Change the Warn about problems with my certificates field to No.
4. Press the Menu key.
5. Click Save.
To turn on the prompt again, change the Warn about problems with my certificates field to Yes.

S/MIME-protected message troubleshooting

Some signing and encryption options are not available on my device
Try performing the following actions:
• Verify that the email account that you are using supports all signing and encryption options.
• If you use message classifications, verify that the message classification supports the signing or encryption options that you want.
Try using a different message classification.
I cannot open an attachment in an encrypted message
The attachment information might not be available on the BlackBerry® Enterprise Server, your administrator might have set options to
prevent you from opening attachments in encrypted messages, or you might have received the message from an email account that does
not support attachments in encrypted messages.
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