Problem
No sound in HDMI ARC
mode
No sound in Optical/
Coaxial mode
No sound in BT mode
No sound in AUX IN
mode
No sound in USB mode
24 | TROUBLESHOOTING
Solution
•
Make sure the input source is set to HDMI ARC mode, the LED indicator will light in purple.
•
Make sure your TV or external device supports ARC function and connect the HDMI cable to the
ARC port of the TV or external device.
•
In the TV or external device setting menu, turn on the ARC function and the CEC function.
•
In the TV or external device setting menu, find the audio output settings and change the audio
output mode to 'PCM' mode (instead of Auto, RAW, etc.)
•
Make sure both ends of the HDMI cable are fully plugged into the sockets.
•
If none of these solutions work, try changing the HDMI cable.
•
Make sure the input source is set to the correct mode; the LED indicator will light in red.
•
Increase the volume of the soundbar to make sure it's not muted.
•
In the TV or external device settings menu, find the audio output settings and change the audio
output mode to 'PCM' mode (instead of Auto, RAW, etc.)
•
For Optical, make sure you remove the small caps on either end of the Optical cable, and both
ends are fully plugged into the sockets.
•
If none of these solutions work, try changing the optical or coaxial cable.
•
Increase the volume of the soundbar to make sure it's not muted. Make sure Bluetooth is
connected successfully - if not connected, the LED indicator will flash in blue'; once connected,
the LED indicator will light in blue.
•
Make sure the external Bluetooth device is playing normally and its volume is turned up.
•
Make sure the LED indicator light is green. Turn up the volume on the soundbar.
•
Turn up the volume on the external device and make sure it's not paused or muted.
•
Make sure the audio cable is properly plugged in at both ends.
•
Make sure the USB drive is in FAT32 file format, and it's no greater than 128GB;
•
Make sure the music file is mp3, flac or wav format.