Troubleshooting - Polaroid PLSB311 User Manual

Troubleshooting

If you have problems with the soundbar, check below for advice. If you don't find a solution here, contact After Sales Support
on 1300 886 649.
Problem Solution
No power
Remote control
does not work
No response from
the unit
Soundbar not
found in the
Bluetooth device
list when pairing
General sound
issues
• Ensure that the 15V power adapter is properly connected.
• Ensure that there is power at the AC outlet.
• Press the POWER button on the soundbar or remote to turn the unit on.
• Use the remote control closer to the unit. Aim directly at the sensor on the front of the unit
• Insert the battery with its polarities (+/-) aligned as indicated. Please check the battery is installed
correctly.
• Replace the battery.
• Disconnect and reconnect the 15V power adapter, then turn the unit on again.
• Ensure you have unpaired the previously paired Bluetooth device from the soundbar.
• Ensure the Bluetooth function is activated on your Bluetooth enabled device.
• Make sure the soundbar is connected to power and turned on (LED indicator on), and that it's set to the
correct mode; use the mode button on the unit or remote to change the input mode.
• To check the system hasn't frozen, press the volume buttons; the LED indicator should be flashing each
time the volume buttons are pressed. If only a specific input mode is not working, it's likely the setting
is wrong or the cable used is not working.
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