Blackberry Internet Service - Frequently Asked Questions - Blackberry 7100g Getting Started Manual

What is the BlackBerry Desktop Redirector?
If you use Microsoft Outlook (Workgroup
installation) with an account on a Microsoft
Exchange Server version 5.5 or later and your
handheld is not enabled on a BlackBerry
Enterprise Server, you can use the BlackBerry
Desktop Redirector to set up for message service
on your handheld.
1. Insert the BlackBerry Desktop Software
Installation CD into your CD drive.
2. Complete the on-screen instructions.
Select BlackBerry Enterprise Server or
•
BlackBerry Desktop Redirector as your
account integration option.
Select BlackBerry Desktop Redirector as
•
your message redirection option.
3. Connect your handheld to your computer.
4. On the Windows taskbar, click Start.
5. Click Programs > BlackBerry > Desktop
Manager.
When you are prompted to generate an
•
encryption key, follow the on-screen
instructions.
Your computer must be on and the BlackBerry
Desktop Redirector must be running to send and
receive messages on your handheld.
Can I set up for email using both BlackBerry
Enterprise Server and BlackBerry Internet
Service?
To set up using more than one service, complete
the steps in "Setting up for email using BlackBerry
Enterprise Server" on page 5 followed by the steps
in "Setting up for email using BlackBerry Internet
Service" on page 7.
Contact your service provider for more information
on availability and the fees that might be
associated with email setup using both BlackBerry
Enterprise Server and BlackBerry Internet Service.
How do I reset my handheld?
Only reset your handheld if the handheld does not
respond for more than a few minutes, or if your
system administrator or service provider has
advised you to reset your handheld.
To reset your handheld hardware and programs,
remove and then reinsert the battery.
BlackBerry Internet Service -
Frequently asked questions
How do I open BlackBerry Internet Service?
See "Log in to your account" on page 8 for more
information.
Why does the Email Settings option not
appear on the handheld Home screen?
Verify that your handheld wireless radio is on and
that you are in a wireless coverage area.
If your handheld uses a theme, the option might
appear in a folder or list instead of on the Home
screen.
If the option still does not appear, contact your
service provider.
What is the BlackBerry Mail Connector?
The BlackBerry Mail Connector is a program that
you might have to install on your local computer
so that BlackBerry Internet Service can access your
corporate Microsoft Outlook or IBM Lotus Notes
account when the corporate messaging server is
behind a firewall.
The BlackBerry Mail Connector accesses and
copies your messages that are on a mail server
and sends those parts over a connection to
BlackBerry Internet Service.
The BlackBerry Internet Service email account
setup process is designed to automatically detect
whether the BlackBerry Mail Connector is required
and to prompt you to install the application.
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