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4
Troubleshooting Guide
With proper installation, operation, and maintenance your wood appliance will provide years of trouble-free service. If
you do experience a problem, this troubleshooting guide will assist you or a qualified service person in the diagnosis of a
problem and the corrective action to be taken.
Start Fire Problems
Can not get fire started
Excessive smoke or spillage
Burns too slowly
Not enough heat output
Fire burns too fast
Table 21.1
21
Possible Cause
Not enough kindling/paper or no
kindling/paper
Not enough air for fire to ignite
Wood condition is too wet, too
large
Bed of coals not established before
adding wood
Flue blockage such as birds' nests
or leaves in termination cap
Down draft or negative pressure
Competition with exhaust devices
Extremely dry or soft wood
Over drafting
7037-804D
Solution
Use dry kindling, more paper. Arrange kindling &
wood for air movement.
Check for restricted termination cap
Check for blockage of outside air kit (if installed).
Check for flue blockage.
Pre-warm flue before starting fire (refer to
Building a Fire on
page
Check for adequate vent height (refer to Chimney
Height / Rise and Run on page 13 of the
Installation manual).
Open window below the appliance towards the
wind.
Use dry, seasoned wood (refer to Wood Selection
& Storage on
page
9).
Start with paper & kindling to establish bed of
coals (refer to Building a Fire on
Have chimney inspected for creosote and cleaned
by a certified chimney sweep.
Do not use exhaust fans during start-up (refer to
Negative Pressure on
page
Open window below the appliance towards
the wind.
Mix in hardwood.
Mix in less seasoned wood after fire is established
(refer to Wood Selection & Storage on
Check for correct vent height; too much vertical
height creates over drafting.
Check location of vent termination (refer to
Chimney Termination Requirement on page 12
of the Installation manual).
13).
page
13).
15).
page
9).
07/21
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