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Symptom
Data read/write
failure.
Cannot read/write
data.
An error message
appears after you
disconnect the USB
cable.
Cannot access folder.
Cannot lock/unlock
hard disk drive
security.
22
Cause/Remedy
c The hard disk drive does not function correctly with old
versions of Windows that have been upgraded.
c The hard disk drive has been shaken or bumped. Place the
hard disk drive in a flat, stable position.
c If you are using more than one USB device, disconnect all
USB devices from the computer, and then connect the hard
disk drive directly to the computer so that it is the only
hard disk drive connected.
c You cannot read data from the hard disk drive or write data
to the hard disk drive if it is not correctly connected to the
computer.
See "Connecting the hard disk drive" (page 8).
c Writing data to the hard disk drive is not possible if there is
not enough free space available on the hard disk drive.
Check the amount of free space available on the hard disk
drive.
c After moving the hard disk drive from a cold to a warm
location, condensation may develop inside the hard disk
drive. Let the hard disk drive stand for a while before using
it.
c In order to safely disconnect the USB cable from the hard
disk drive, you need to click the Safely Remove Hardware
icon on the taskbar. See "Disconnecting the hard disk drive
from the computer" (page 10).
c If you do not log on with administrator privileges, you
might not be able to access some folders. Log on with
administrator privileges.
c If access restrictions are set for folders, those folders
cannot be accessed from other computers. For details, refer
to the topic in Windows 2000 or Windows XP Help
regarding shared folder settings.
c Use the correct wireless key.
c Touch the correct part (wireless key receiver) of the hard
disk drive with the wireless key. See "Locating the
Controls and Connectors" for the wireless key receiver
(page 7).
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