TWR Lighting D-1LVS Manual page 23

Field Service – Labor, Travel, and Tower Climb are not covered under warranty. Customer shall be
obligated to pay for all incurred charges. An extensive network of certified and insured Service
Representatives is available if requested.
Repair, Replacement or Product Return RMA Terms – You must first contact our Customer
Service Department at 713-973-6905 to acquire a Return Merchandise Authorization (RMA)
number in order to return the product(s). Please have the following information available when
requesting an RMA number:
x The contact name and phone number of the tower owner or
x The contact name and phone number of the contractor
x The site name and number
x The part number(s)
x The serial number(s) (if any)
x A description of the problem
x The billing information
x The Ship To address
This RMA number must be clearly visible on the outside of the box. If the RMA number is
not clearly labeled on the outside of the box, your shipment will be refused. Please ensure the
material you are returning is packaged carefully. The warranty is null and void if the product(s)
are damaged in the return shipment.
All RMAs must be received by TWR LIGHTING
#130, HOUSTON, TX 77041-4051, within 30 days of issuance.
Upon full compliance with the Return Terms, TWR
product(s) returned by the customer. It is TWR
of the returned item(s).
M.2016.D.D-1LVS
10-14-08 – REV 6-23-16
D-1LVS CONTROLLER
Warranty & Return Policy
(continued)
®
's sole discretion to determine the disposition
®
, INC., 10810 W. LITTLE YORK RD.
®
will replace, repair and return, or credit