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* If you are having problems printing, these steps should be followed before calling, Belkin Components.
Newer models of HP printers come with bi-directional software such as "status monitor" or "tool box" software, which allows you to consistently
view the status of your printer. This bi-directional software requires constant communication between the computer and printer. This type of
communication is not possible through most networks or printer sharing devices, and will most likely conflict with printer performance. You
should disable the bi-directional communication to be able to print correctly.
REGARDING BI-DIRECTIONAL COMMUNICATION:
Disabling the bi-directional software will not prohibit operation of the printer. It will not affect the quality of printer, or the speed of printing.
FIRST: Check the table for your printer. Take note of the corresponding configuration file.
NOTE: For ALL printer drivers (HP and non-HP), you should follow steps 6, 7, & 8 for Windows 95/98, and steps 4 and 5 for Windows
3.x for proper printer performance.
For Windows 95/98 users: In Win98 or Win95 you can do a file search by going to, "Start", "Find files and folders", and type HPFCFG*.exe in
the name box and make sure to look in the C:\ drive. Then look for the HPFCFG or HPRCFG or HPWCFG file, the main thing to look for is
CFG before the number. After finding this file, double click on it and disable the bi-directional communications.
1.
Save any unsaved data and close all programs listed on your task bar. This procedure will require restarting Windows later on.
2.
Click on the [Start] button. Click on [Run]. Type the name of the configuration file which matches your printer in the above table. Click OK.
3.
A new window will open on your system, which warns you that this program will modify your .INI files. Please click [Continue]. Another window will
appear which contains several checkboxes with options listed beside them.
4.
Locate the checkbox which corresponds to "Bi-directional Communication". Click on the checkbox to REMOVE the check mark.
5.
Click the [OK] button at the bottom of the window. A window stating that windows will be restarted will appear. Click [OKl. Windows will then restart.
6.
Once Windows has restarted, go to the Printers Folder. To view the Printers folder click [Start], point to [Settings], then click on [Printers].
7.
Right-click on the printer, then go to "Properties". Click on the "Details" tab, then click on the "Spool Settings" button. If it is not grayed out, make sure
that the "Disable bi-directional support . . ." radio button is checked. Click [OK]. Click [Apply] if not grayed out.
8.
Also on the details tab, click on "Port Settings". If selectable, make sure that "Check port state before printing" is unchecked.
For Windows 3.x users:
1.
For Windows 3.x, go to your Program Manager.
2.
Click on [File]. Click on [Run]. Type the name of the configuration file which matches your printer in the above table. Click [OK].
3.
Follow instructions no. 3 through 5 listed above under "For Windows 95 users". The same instructions apply for Windows 3.x users.
4.
Double click on [Main], double click on [Control Panel], then double click on the [Printers] icon.
5.
Highlight the printer, then click on [Connect]. Make sure that "Fast printing direct to port" is unchecked.
Disable Print cartridge query and Bidirectional communication in the following configuration files.
HP DeskJet 600/660C
HP DeskJet 670C/672C
HP DeskJet 680C/682C
HP DeskJet 690C/693C
HP DeskJet 690C/692C/693C/694C/695C/697C
HP DeskJet 710C/712C
HP DeskJet 720C/722C
HP DeskJet 812c
HP DeskJet 820C
HP DeskJet 882
HP DeskJet 850C/855C
HP DeskJet 870C
HP DeskJet 890C
HP DeskJet 895C / Cse / Cxi
HP DeskJet 1000C
HP DeskJet 1100C
HP DeskJet 1120C/Cse/Cxi
HP DeskJet 1600
HP DeskJet 2000C
HP DeskJet 2500C
Special Instructions for HP5L/6L: Delete the HP 5L/6L driver completely by going into the Uninstall icon for HP 5L/6L.(For
Windows 95 you have to click on Start, Programs, HP 5L/6L printer and then select HP5L/6L uninstall. For Windows 3.1, go
into the Program Manager, open the HP 5L/6L utilities icon and double on the uninstall icon). Restart Windows. Reinstall the
driver, select Custom install from the main screen. On Custom install screen make sure that PCL driver is checked but the PCL
status window is unchecked and click OK to install the driver.
Special Instructions for HP LaserJet 4000 series printers: From the Printer's control panel configuration menu Select I/O
MENU. From this menu change the line that reads FUNCTION = ON to FUNCTION = OFF.
Special Instructions for HP6P/6MP: Look in your task bar at the bottom of the screen. Next to your clock at the right hand side
you might see a red or green printer icon. Right click on this icon and select 'Remove from taskbar'. Hold down keys
'Ctrl+Alt+Del' simultaneously and 'Close Program' window should pop up. Click on the file HPPROPTY and then 'End Task'.
From the desktop, double click on 'My Computer', 'C: (drive)', Windows (folder), then System (folder). Look for the
'HPPROPTY.EXE' file and delete it. Reboot your computer.
Other DeskJet Printers
For all other HP printers
Special Instructions for Lexmark printers:
Printer Models: 3200/5000/5700/7000/7200
740001
ADDENDUM: Disabling Bi-directional Communication for HP
Printer
Configuration File
HPVCNFIG.exe or HPFCFG02.exe or HPFCFG01.exe or HPFCFG03.exe or
HPFCFG04.exe or HPFCFG05.exe or HPFCFG07.exe
HPFCFG08.exe or HPFCFG18.exe
HPFCFG04.exe or HPFCFG05.exe or HPFCFG07.exe or HPFCFG17.exe
HPFCFG05.exe
HPFCFG07.exe or HPFCFG16.exe
HPFCFG13.exe
HPFCFG06.exe or HPFCFG14.exe
HPFCFG11.exe
HPFCFG04.exe or HPFCFG09.exe
HPFCFG12.exe
HPRCFG01.exe or HPRCFG02.exe or HPRCFG03.exe or HPVCNFIG.exe or
HPRCFG08.exe
HPRCFG03.exe or HPRCFG08.exe or HPRCFG06.exe or HPRCFG11.exe
HPRCFG07.exe or HPRCFG06.exe or HPRCFG08.exe
HPFCFG15.exe
HPW3CFG.exe
HPW4CFG.exe or HPW5CFG.exe
HPW5CFG.exe
Special Instructions for HP DeskJet 1600: Go to the HP1600 Utilities.
Open the status window icon. Uncheck the option "Run Status Monitor
on Windows Startup"
HPRCFG07.exe or HPRCFG09.exe
HPW6CFG.exe
Older DeskJets do not require any changes. For NEW printers, contact
HP for proper information.
Refer to Special instructions # 7and 8 for Win95/98 users above.
Printer..
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