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Touch Dynamic Quest Configuration Manual
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Touch Dynamic Quest Configuration Manual

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This document shows how to use a UIC device with CRE.
Note: This feature is available for
 U-VPE Service Tool must be running in order to communicate with the EMV and card swipe devices.
(Windows Service).
 UIC Processor doesn't support Manual Credit card entry
 UIC Processor only supports Credit Card Transactions
 Only the UIC SCH001 + MCH200 Devices are Validated/certified in this integration
The build in card reader only support credit card transaction which is encrypted data, hence the
employee swipe is not supported.
Touch Dynamic Quest Tablet
UIC Configuration Guide
version 12.9014 or higher.
th
One Blue Hill Plaza, 16
Pearl River, NY 10965
1-800-PC-AMERICA, 1-800-722-6374
(Voice) 845-920-0800 (Fax) 845-920-0880
_____________
Floor, PO Box 1546

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Summary of Contents for Touch Dynamic Quest

  • Page 1 Floor, PO Box 1546 Pearl River, NY 10965 1-800-PC-AMERICA, 1-800-722-6374 (Voice) 845-920-0800 (Fax) 845-920-0880 Touch Dynamic Quest Tablet UIC Configuration Guide This document shows how to use a UIC device with CRE. version 12.9014 or higher. Note: This feature is available for ...

  • Page 2: Table Of Contents

    TABLE OF CONTENTS REVISION HISTORY GETTING THE PORT NUMBER FROM THE UIC V-UPE SERVICE TOOL CONFIGURING CRE/RPE FOR USE WITH UIC PROCESSOR COMPLETING A SALE USING CREDIT CARD (EMV/SWIPE CARD) TROUBLESHOOTING SSUE SSUE...

  • Page 3: Revision History

    Revision History Document Version Date Author Description of Changes December 20, 2018 Internal Release January 29, 2019 Public Release February 22, 2019 Added signature configuration steps, and credit sale behavior section March 12, 2019 Updated Title and name of this file.

  • Page 4: Getting The Port Number From The Uic V-Upe Service Tool

    Getting the Port number from the UIC V-UPE Service Tool This service is a windows service and it should be running. To access the settings for this service tool. Please follow the steps below. . 1. Double Click on shortcut to open service tool 2.

  • Page 5: Configuring Cre/Rpe For Use With Uic Processor

    Configuring CRE/RPE for use with UIC Processor You can Configure CRE/RPE to communicate with the device. Follow instructions below 1. With CRE open select the Manager or Options button. Enter the Administrative ID & password. 2. Select Setup (4). 3. Select Setup Screen (G). 4.
  • Page 6 6. Select Hardware tab. 7. Select Page 2 8. Under the Signature pad type Select On-Screen 9. Select the Payment Processing tab. 10. Select the Processing Tab. 11. Select Credit/Debit. 12. Select UIC as the Payment Processor from the dropdown menu. 13.

  • Page 7: Completing A Sale Using Credit Card (Emv/Swipe Card)

    Completing a sale using Credit card (EMV/Swipe Card) This section shows the behavior of both Cash register Express and UIC processor in regards to completing a credit card (EMV/Swipe card) sale from the invoice screen, when configured by the previous section. 1.
  • Page 8 4. Insert Card on the Top Or Swipe Card on the right. Note:  Insert Card with Chip facing up  Swipe Card with magnetic stripe facing up and on the left 5. Once the card is approved The On-screen signature will prompt. 6.
  • Page 9 7. Customer’s Receipt prints with signature 8. Store Receipt prints with signature...

  • Page 10: Troubleshooting

    Troubleshooting This section will help when experiencing any issues when trying to complete a transaction with the device. Issue One: If you see this error Pop-up with the description on the Credit Card Information Screen after selecting credit from the amount tendered screen.
  • Page 11 3. Select OK. 4. Select Start Service 5. Select OK...
  • Page 12 6. Status should look like the screen on the left, then select X to close.

  • Page 13: Issue Two

    Issue Two: If you insert the EMV card and notice the phase “Please swipe or insert card” doesn’t change. And only the card swiper works. If you swipe an EMV the status will change to “Please Insert Card”. NOTE: You must shut down the tablet. Wait for 20 seconds Turn on the device.