Sony BDV-HZ970W Operating Instructions Manual page 69

Symptom
No picture appears when the
video output resolution selected
in [Output Video Format] is
incorrect.
Video signals are only output
from the HDMI (OUT) jack
when connecting the HDMI
(OUT) jack and other video
output jacks at the same time.
The dark area of the picture is too
dark/the bright area is too bright
or unnatural.
The picture is not output
correctly.
Picture noise appears.
Even though you set the aspect
ratio in [TV Type] of [Screen
Settings], the picture does not fill
the TV screen.
Color irregularity occurs on the
TV screen.
Sound
Symptom
There is no sound.
No sound is output from the
HDMI OUT jack.
The Super Audio CD sound of a
component that is connected to
the HDMI (IN 1) or HDMI (IN
2) jack is not output.
The left and right sounds are
unbalanced or reversed.
Problems and solutions
• Press and hold N and VOLUME – on the unit for more than 5 seconds to reset
the video output resolution to the lowest resolution.
• Set [Output Video Format] in [Screen Settings] to [Component Video]
(page 60).
• Set [Picture Quality Mode] to [Standard] (default) (page 38).
• Check the [Output Video Format] settings in [Screen Settings] (page 60).
• If the analog and digital signals are output at the same time, set [BD/DVD-
ROM 1080/24p Output] in [Screen Settings] to [Off] (page 60).
• For BD-ROMs, check the [BD/DVD-ROM 1080/24p Output] settings in
[Screen Settings] (page 60).
• The disc is dirty or flawed.
• If the picture output from your system goes through your VCR to get to your
TV, the copy-protection signal applied to some BD/DVD programs could affect
picture quality. If you still experience problems even when you connect your
unit directly to your TV, try connecting your unit to the other input jacks.
• The aspect ratio on the disc is fixed.
• If the speakers are used with a CRT-based TV or projector, install the speakers
at least 1.0 ft (0.3 meters) from the TV set.
• If the color irregularity persists, turn off the TV set once, then turn it on after 15
to 30 minutes.
• Make sure that no magnetic object (magnetic latch on a TV stand, health care
device, toy, etc.) is placed near the speakers.
Problems and solutions
• The speaker cord is not connected securely.
• Check the speaker settings (page 53).
• Fast forward or fast reverse is performed. Press N to return to normal play
mode.
• Slow forward or freeze frame is performed. Press N to return to normal play
mode.
• Set [Audio Output] to [Speaker] (page 61).
• Set [Audio Output] to [HDMI] (page 61).
• HDMI (IN 1) and HDMI (IN 2) does not accept an audio format that contains
copy protection. Connect the analog audio output of the component to the
AUDIO (AUDIO IN L/R) jacks of the unit.
• Check that the speakers and components are connected correctly and securely.
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US