Additional Information; Troubleshooting - Sony BDP-S790 Operating Instructions Manual

Additional Information

Troubleshooting

If you experience any of the following
difficulties while using the player, use
this troubleshooting guide to help
remedy the problem before requesting
repairs. Should any problem persist,
consult your nearest Sony dealer.
Picture
There is no picture or the picture is
not output correctly.
, Check that all the connecting cables
are securely connected (page 15).
, Switch the input selector on your TV
to display the signal from the player.
, Reset the video output resolution to the
lowest resolution by pressing x on the
player for more than 10 seconds.
, For HDMI connections, try the
following:
on again.
2
equipment off and on again.
Disconnect and then reconnect the
3
HDMI cable.
, The HDMI OUT jack is connected to a
DVI device that does not support
copyright protection technology.
, For HDMI connections, check the
[Output Video Format] settings in the
[Screen Settings] setup (page 32).
, When the analog signals are also
output, set [BD-ROM 24p Output] or
[DVD-ROM 24p Output] to [Off] in
the [Screen Settings] setup (page 32).
, For BD-ROMs, check the [BD-ROM
24p Output] setting in the [Screen
Settings] setup (page 32).
38
Turn the player off and
1
Turn the connected
The display language on the screen
switches automatically when
connected to the HDMI OUT jack.
, When [Control for HDMI] is set to
[On] (page 35), the display language
on the screen automatically switches
according to the language setting of the
connected TV (if you change the
setting on your TV, etc.).
Sound
There is no sound or the sound is not
output correctly.
, Check that all the connecting cables
are securely connected (page 15).
, Switch the input selector on your AV
amplifier (receiver) so that the audio
signals of the player are output from
your AV amplifier (receiver).
, If the audio signal does not come
through the DIGITAL OUT
(OPTICAL/COAXIAL)/HDMI OUT
jack, check the audio settings
(page 33).
, For HDMI connections, try the
following: Turn the player off and
1
on again. Turn the connected
2
equipment off and on again.
Disconnect and then reconnect the
3
HDMI cable.
, For HDMI connections, if the player is
connected to a TV through an AV
amplifier (receiver), try connecting the
HDMI cable directly to the TV. Refer
also to the instruction manual supplied
with the AV amplifier (receiver).
, There is no sound if you connect an
AV amplifier to the HDMI OUT 1
jack, and set [AV Separation Output
Mode] to [On] (page 36). Set [AV
Separation Output Mode] to [Off], or
connect the AV amplifier to the HDMI