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No sound is heard when using the HDMI
connection from the Blu-ray Disc player.
Check the settings of HDMI Audio Output in System Settings.
When HDMI Audio Output is set to HDMI2, check the connection of the HDMI OUT 2 jack on
the Blu-ray Disc player and make sure that the connected device is turned on.
To output sound from a TV, connect the TV to the HDMI OUT 1 jack of the Blu-ray Disc player
and change the HDMI Audio Output setting to Auto or HDMI1.
NOTE:
The HDMI OUT 2 jack on the Blu-ray Disc player outputs audio only. When you want to output
both video and audio from the device that is connected to the Blu-ray Disc player, connect the
device to the HDMI OUT 1 jack on the Blu-day Disc player.
What is the supported maximum and
minimum size USB storage device that is
supported by the Blu-ray Disc player?
The Blu-ray Disc player can support the following sizes of USB HDDs, USB memories, and file
systems.
NOTE:
In the case of multiple partitions, only the first partition can be used. Any subsequent partitions
cannot be accessed.
We recommend that you use a Sony external USB HDD or USB memory.
The Blu-ray Disc player is intended to work with third-party products, but operation is not
guaranteed for all USB devices.
Legend:
✔:Compatible
-:Not Compatible
For AP models:

Troubleshooting Guide

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Table of Contents

   Related Manuals for Sony UBP-X700

   Summary of Contents for Sony UBP-X700

  • Page 1: Troubleshooting Guide

    In the case of multiple partitions, only the first partition can be used. Any subsequent partitions cannot be accessed.  We recommend that you use a Sony external USB HDD or USB memory.  The Blu-ray Disc player is intended to work with third-party products, but operation is not guaranteed for all USB devices.
  • Page 2 USB HDD : USB Memory Maximum Tested Capacity Model USB HDD Year File System Name Partition Management Memory FAT32 NTFS exFAT UBP-X700 2018 2017 UBP-X800 2016 BDP-S6700 ✔ BDP-S6500 BDP-S5500 2015 BDP-S4500 BDP-S3500 BDP-S1500 128GB BDP-S7200 BDP-S6200 BDP-S5200 2014 BDP-S4200 BDP-S3200 ✔...
  • Page 3 BDP-S380 BDP-S185 BDP-S770 BDP-S570 2010 BDP-S470 BDP-S370 Notice about the specifications of HDMI connections with Blu-ray Disc Player. IMPORTANT: This article only applies to specific products. Please check the Applicable Products at the bottom of this article. Refer to the following questions and answers. ...
  • Page 4 A6: This depends on your TV and without amplifier settings. The highest available format will be selected. Q7: Does Hi-Res sound apply for HDMI audio? (except UBP-X700 and UBP-UX70) A7: Yes, it supports Hi-Res sound. Q8: What are the supported audio formats for HDMI Hi-Res audio? (except UBP-X700 and UBP-UX70)
  • Page 5 A8: The following formats are compatible:  DSD (DSF and DFF)  FLAC  ALAC  AIFF  Playback Q9: Why did resume playback take around 4-6s before the picture appeared? A9: Because the transition process of output resolution takes time until the picture is normally output to the connected device.
  • Page 6 3. Press the ENTER button. Method 2 1. On the supplied IR remote control, press the HOME button. 2. Select the All Apps. 3. Press the ENTER button. 4. In the All Apps screen, select the app you want to add. 5.
  • Page 7  Connect the HDMI cable to the HDMI OUT jack on the player.  Connect the other end of the HDMI cable to the HDMI input jack for UHD (4K)/HDR or UHD (4K)/60p on your TV. [A] Blu-ray player’s HDMI Out jack. [B] TV’s HDMI IN jack.
  • Page 8: Additional Information

    OFF.  Verify that the HDMI setting for the HDMI jack on your TV corresponds to HDR. For Sony BRAVIA TVs: 1. Press the HOME button on the remote control. 2. Select Settings. 3. Select External inputs in the TV category.
  • Page 9 SDR (Standard SDR Output Dynamic Range) Dolby Vision SDR Output Dolby converted HDR10 Output HDR10 Output Vision: from HDR to HDR10 (Default SDR (Standard setting) SDR Output SDR Output SDR Output Dynamic Range) During 4K UHD playback, the 4K image cannot be displayed Please confirm what type of HDMI cable you use.
  • Page 10  For DVD: Select DVD-ROM, then set to OFF. (default is AUTO) Answers to questions for Blu-ray Disc player of HDMI functions. IMPORTANT: This article only applies to specific products. Please check the Applicable Products and Categories section at the bottom of this article. Refer to the following questions and answers.

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