Additional Information; Troubleshooting.20 - Sony BDP-S185 Operating Instructions Manual

Additional Information
Troubleshooting
If you experience any of the following
difficulties while using the player, use this
troubleshooting guide to help remedy the
problem before requesting repairs. Should
any problem persist, consult your nearest
Sony dealer.
Picture
There is no picture or the picture is not
output correctly.
^ Check that all the connecting cables are
securely connected (page 9).
Switch the input selector on your TV to
display the signal from the player.
^ Reset the video output resolution to the
lowest resolution by pressing ■ on the
player for more than 10 seconds.
^ For HDMI connections, try the following:
©Turn the player off and on again. ©Turn
the connected equipment off and on again.
©Disconnect and then reconnect the HDMI
cable.
^ The HDMI OUT jack is connected to a DVI
device that does not support copyright
protection technology.
^ For HDMI connections, check the [Output
Video Format] settings in the [Screen
Settings] setup (page 16).
When the analogue signals are output, set
[BD/DVD-ROM 1080/24p Output] to [Off]
in the [Screen Settings] setup (page 16).
-► For BD-ROMs, check the [BD/DVD-ROM
1080/24p Output] setting in the [Screen
Settings] setup (page 16).
The display language on the screen
switches automatically when connected to
the HDMI OUT jack.
^ When [Control for HDMI] is set to [On]
(page 18), the display language on the
screen automatically switches according to
the language setting of the connected TV (if
you change the setting on your TV, etc.).
Sound
There is no sound or the sound is not
output correctly.
^ Check that all the connecting cables are
securely connected (page 9).
^ Switch the input selector on your AV
amplifier (receiver) so that the audio signals
of the player are output from your AV
amplifier (receiver).
^ If the audio signal does not come through
the DIGITAL OUT (COAXIAL)/HDMI
OUT jack, check the audio settings
(page 16).
^ For HDMI connections, try the following:
©Turn the player off and on again. ©Turn
the connected equipment off and on again.
©Disconnect and then reconnect the HDMI
cable.
For HDMI connections, if the player is
connected to a TV through an AV amplifier
(receiver), try connecting the HDMI cable
directly to the TV. Refer also to the
instruction manual supplied with the AV
amplifier (receiver).
The HDMI OUT jack is connected to a DVI
device (DVI jacks do not accept audio
signals).
^ The device connected to the HDMI OUT
jack does not support the audio format of
the player. Check the audio settings
(page 16).
The HD Audio (Dolby Digital Plus, Dolby
TrueHD, DTS-HD High Resolution Audio,
and DTS-HD Master Audio) is not output
by bitstream.
-► Set [BD Audio MIX Setting] to [
Off]
in the
[Audio Settings] setup (page 16).
^ Check that the connected AV amplifier
(receiver) is compatible with each HD
Audio format.
The interactive audio is not output.
Set [BD Audio MIX Setting] to [On] in the
[Audio Settings] setup (page 16).
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Disc Network connection
The disc does not play.
^ The disc is dirty or skewed.
^ The disc is upside down. Insert the disc with
the playback side facing down.
"► The disc has a format that cannot be played
back by this player (page 23).
^ The player cannot play a recorded disc that
is not correctly finalised.
The region code on the BD or DVD does
not match the player.
USB device
The player does not detect a USB device
connected to the player.
Make sure that the USB device is securely
connected to the USB jack.
^ Check if the USB device or a cable is
damaged.
Check if the USB device is on.
^ If the USB device is connected via a USB
hub, connect the USB device directly to the
player.
Sony Entertainment Network
The picture/sound is poor/certain
programmes display a loss of detail,
especially during fast-motion or dark
scenes.
^ Picture/sound quality may be poor
depending on Internet content providers.
Picture/sound quality may be improved by
changing the connection speed.
Recommended connection speed is of at
least 2.5 Mbps for standard definition video
(10 Mbps for high definition video).
^ Not all videos will contain sound.
The picture is small.
Press ♦ to zoom in.
The player cannot connect to the network.
^ Check the network connection (page 11)
and the network settings (page 18).
The message [A new software version is
available. Please go to the "Setup"
section of the menu and select "Network
update" to perform the update.] appears
on the screen when turning the player on.
^ See [Network Update] (page 15) to update
the player to a newer software version.
Control for HDMI (BRAVIA Sync)
The [Control for HDMI] function does not
work (BRAVIA Sync).
Check that [Control for HDMI] is set to
[On] (page 18).
If you change the HDMI connection, turn
the player off and on again.
^ If power failure occurs, set [Control for
HDMI] to [Off], then set [Control for
HDMI] to [On] (page 18).
^ Check the following and refer to the
instruction manual supplied with the
component.
- the connected component is compatible
with the [Control for HDMI] function.
- the connected component's setting for
the [Control for HDMI] function is
correct.
^ When you connect the player to a TV
through an AV amplifier (receiver),
- if the AV amplifier (receiver) is not
compatible with the [Control for HDMI]
function, you may be unable to control
the TV from the player.
- if you change the HDMI connection,
disconnect and reconnect the mains lead,
or a power failure occurs, try the
following: ©Switch the input selector of
the AV amplifier (receiver) so that the
picture from the player appears on the
TV screen. ©Set [Control for HDMI] to
[Off], then set [Cbntrol for HDMI] to
[On] (page 18). Refer to the instruction
manual supplied with the AV amplifier
(receiver).
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