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unication G Series Quick Manual
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unication G Series Quick Manual

Voice pager trace log extraction function
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Unication G Series Voice Pager Trace Log Extraction Function Quick
Important Notice
1. The G series Voice Pager must have more than one block on the on-screen
power indicator.
2. The G series Voice Pager uses a USB Cable to connect to the PC, which must
have a working internet connection. If the internet is unavailable, the Trace
Log files will not be able to be successfully uploaded to the Unication Log
Servers.
3. When uploading the log file, you can use the voice recording attached function
to attach recording files to help developers find the problems more quickly.
Version : V2.00(A)
Guide
Unication Co., Ltd. Proprietary Information
1

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Summary of Contents for unication G Series

  • Page 1 1. The G series Voice Pager must have more than one block on the on-screen power indicator. 2. The G series Voice Pager uses a USB Cable to connect to the PC, which must have a working internet connection. If the internet is unavailable, the Trace Log files will not be able to be successfully uploaded to the Unication Log Servers.
  • Page 2 Unication G Series Voice Pager Trace Log Extraction Function Quick Guide PART A G Series Voice Pager Trace Log Extraction Process G Series Voice Pager Log.Adv function operation process. Navigating the G series pager to the Log.Adv function. A1-1 Step 1：Manually enter the Function Status menu.
  • Page 3 Unication G Series Voice Pager Trace Log Extraction Function Quick Guide Enabling the Trace Log function for the G4/G5 A1-2 Step 1：Press "Set" Soft Key, enter the log selection menu. Step 2： Choose the log categories we need to keep track of by highlighting the categories and press "Select"...
  • Page 4 Unication G Series Voice Pager Trace Log Extraction Function Quick Guide Step 4：The screen goes back to Function Status menu, press "On-Off" Soft Key to activate the Log.Adv function. Step 5：When needing the latest log files, long press the record button on the left side of the device for at least 3 seconds.
  • Page 5 Step 1：Connect your G series pager to your PC with the provided USB Cable. Step 2：Click and run the Log Extraction Tool software program. As seen in the above screenshot，if the G series pager has been connected correctly, the “Connected Devices Indicator” in the red box should be “1”.
  • Page 6 Unication G Series Voice Pager Trace Log Extraction Function Quick Guide Step 3：Run the “A” Option, “Log Extraction Tool” Note: Categories marked with are required fields. Version : V2.00(A) Unication Co., Ltd. Proprietary Information...
  • Page 7 Step 5：Press the “Submit” button. If the previous steps with the G series pager operations have been done successfully, the log files will be extracted and uploaded to the Unication Log servers.
  • Page 8 If the upload is unsuccessful： 1. Check if the internet connection is operating correctly. 2. Confirm that the G series pager is correctly connected to the PC. After the above confirmations, go back to Step 5 and try again. Note: The current default setting of Log Extraction Tool is “Auto” and it will automatically identify which servers to upload.
  • Page 9 Unication G Series Voice Pager Trace Log Extraction Function Quick Guide There is a multi-select box for selecting the upload server on this page, please switch the upload server here. Auto: Automatically identify to upload the Log to US Server or Taipei Server.
  • Page 10 Unication G Series Voice Pager Trace Log Extraction Function Quick Guide In addition, when the user uploads the Log, since the device may save logs from a long time ago, but it is not the log that would be uploaded. Therefore, the user is provided with the "Device Log Filter Function", and it can upload the Log that developers need and delete...
  • Page 11 Unication G Series Voice Pager Trace Log Extraction Function Quick Guide Note: Both of the settings can be set by the users. Click the Save button to save this setting, and the message box will show the save settings successfully message.
  • Page 12 Unication G Series Voice Pager Trace Log Extraction Function Quick Guide Upload the Voice Pager’s Internal Voice Recording File. Upload the Voice Pager’s internal recording files in batches A3-1 according to the way the user selects the date range. Srep 1: Follow Step 4 of A2 (First Complete * Required Information) Step 2: Presses the "Attach Voice Record Files"...
  • Page 13 Unication G Series Voice Pager Trace Log Extraction Function Quick Guide Step 4: Select the date range and set the ”Start Date” & ”End Date” to upload the recording file (the default setting of the start date and the end dates are “Today ’s Date”), The date format is displayed as MM, DD, YYYY.
  • Page 14 Unication G Series Voice Pager Trace Log Extraction Function Quick Guide If there is no recording file on this device, a prompt window will also pop up (as shown below) Step 6: Upload Progress Note: Do not unplug the USB during the upload process, otherwise the upload will fail or...
  • Page 15 Unication G Series Voice Pager Trace Log Extraction Function Quick Guide After uploading, click the "OK" button, and proceed to step 5 of A2 to upload the log files to the Unication Log server Manually select recording file for uploading and connecting Voice A3-2 Pager to upload the internal recording.
  • Page 16 If reading the device failed: 1. Make sure that the G series pager is connected to the PC correctly (see Figure 1 below) 2. If there is no recording record file on this device, a prompt window will pop up (see Figure 2 below) Version : V2.00(A)
  • Page 17 Unication G Series Voice Pager Trace Log Extraction Function Quick Guide ( Figure 1) ( Figure 2) Step 5: Display the list of recording read by this unit Note: On the recording list, each recording files will display the recording time and the information about which TGID is called by the dispatch center.
  • Page 18 Step 6: Select the recording file to upload (multiple selections) Press the "OK" button to upload the checked recording file to the software for subsequent action to extract the log file and upload it to the Unication Log server If uploading failed: 1.

  • Page 19: System Requirements

    Unication G Series Voice Pager Trace Log Extraction Function Quick Guide Step 8: Upload Complete After uploading, press the "OK" button, and then proceed to step 5 of A2 to upload the log files to the Unication Log server System Requirements Operating System ...