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Fortinet FortiGate FG-80C Manual

Fortinet FortiGate FG-80C Manual

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Description of Issue
Due to an incorrect partition of the flash storage device, the FortiGate 80C may fail to boot-up. The
flash disk capacity should be 7640MB in size, devices that report a flash disk size of 7636MB have a
hidden partition (4MB) which may prevent the FortiGate from booting up if it attempts to locate the
operating system image in this partition.
The FortiGate models that may be affected by this issue are as follows:
FG-80C
(PN: P05403-05-xx or higher)
FG-80CM (PN: P05446-05-xx or higher)
FW-80CM (PN: P05405-06-xx or higher)
To identify the part number (PN) of a specific unit, either;
1) Check the label on the bottom of the unit
or
2) Use the "get system status" command from the CLI
The part number of a device can be identified using the following CLI command:
FGT80C3900000000 # get system status
*************
Serial-Number: FGT80C3900000000
*************
System Part-Number: P05403-05
If your FortiGate is within the affected part number range you can verify the flash disk size to know if
it is correct or if there is a hidden partition that may cause the device to fail to boot-up. Upon boot-
up the flash size may be reported
Boot up, boot device capacity: 4MB
Boot up, boot device capacity: 7636MB
Boot up, boot device capacity: 7640MB
---
Incorrect, the device will not boot
---
Incorrect
---
Correct

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Summary of Contents for Fortinet FortiGate FG-80C

  • Page 1 Description of Issue Due to an incorrect partition of the flash storage device, the FortiGate 80C may fail to boot-up. The flash disk capacity should be 7640MB in size, devices that report a flash disk size of 7636MB have a hidden partition (4MB) which may prevent the FortiGate from booting up if it attempts to locate the operating system image in this partition.
  • Page 2 Save the image to the TFTP root folder, example as follows: C:\TFTP-Root\ FGT_80C-FORMAT.3.0.0.1001.out b) Save the desired FortiOS image to the root folder, example as follows: C:\TFTP-Root\ FGT_80C-v400-build0656-FORTINET.out Any external USB drive must be removed from the USB port, otherwise the open-card program may fail to function properly!
  • Page 3 3) Load pre-format image a) When the download completes, the console displays a message similar to: Save as Default firmware/Run image without saving:[D/B/R] b) Press R. c) The system will start and open card mode selection menu will appear:...
  • Page 4 System is started. Opencard Mode Selection Menu: [1] Pre-Format [2] F1-Format [3] GetInfo Enter selection [1, 2, or 3]: ISP started, please wait... Preformat succeeded! 4) Load and format F1 image Power OFF the unit, wait for five (5) seconds and power ON again, reload the format image as in step 3 and choose "R"...
  • Page 5 Using the TFTP upload procedure in step 3) load FortiOS 4.0MR3 patch 12 image to the FortiGate flash. If all the above steps have been completed without error the FortiGate FG80C has been successfully re-formated to prevent the potential boot failure issue from occurring. For further assistance please contact your local Fortinet technical support center.

This manual is also suitable for:

Fortigate fg-80cmFortiwifi fw-80cm