Avaya Definity 8434DX User Manual

Avaya definity 8434dx: users guide.
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Generic 2 and System 85
8434DX Voice Terminal User's Guide
Communications System
Comcode 107985525
Issue 2
October 1997

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   Summary of Contents for Avaya Definity 8434DX

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    ® DEFINITY Communications System Generic 2 and System 85 8434DX Voice Terminal User’s Guide 555-104-767 Comcode 107985525 Issue 2 October 1997...

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    NOTICE While reasonable efforts were made to ensure that the information in this document was complete and accurate at the time of printing, Lucent Technologies can assume no responsibility for any errors. Changes or corrections to the information contained in this document may be incorporated into future issues.

  • Page 3: Your 8434dx Voice Terminal

    Your 8434DX Voice Terminal The 8434DX voice terminal is designed so you can conveniently use the many features of the Lucent Technologies DEFINITY as well as the features of System 85. Figure 1 and Figure 2 show two different versions of the 8434DX. On the 8434DX voice terminal shown in Figure 1, the to access two additional features.

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    Softkeys Display control buttons Handset 10 Call appearance/ feature buttons Volume control button Transfer button Ring button Conference button Test button Drop button Mute button Speaker button Handset jack Figure 2. Another Version of the 8434DX Voice Terminal The following features on the 8434DX voice terminal shown in Figures 1 and 2 are listed alphabetically for your convenience.

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    The “EX MOD” jack cannot be used on voice terminals Expansion Module jack (on back of voice terminal) connected to a DEFINITY Generic 2 or to a System 85. A handset is provided for placing and receiving calls. Handset (The handset is also known as the receiver.) In most cases, you must lift the handset (go off-hook) or activate the speaker or speakerphone before you can use a feature.

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    For accessing the built-in 2-way speakerphone. Speaker button Note: Your voice terminal can be set for either the Speaker (listen-only) feature or the Speakerphone (listen and talk) feature. Check with your system manager to see how your Speaker button is to be used. (On some 8434DX voice If your 8434DX has the Reset Spkr label under the terminals, this can be used...

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    For adjusting the volume of the following: Volume control button Note: When the speaker is active, the ringer volume is automatically reduced to a low setting. The volume is restored when the speaker is turned off. Remember: The Volume control button on your voice terminal does not control the volume level of adjunct equipment.

  • Page 8: A Quick Look At The Features

    A Quick Look at the Features Here are brief descriptions of both voice features and display features that can be used with the 83434DX voice terminal. Each description includes what each feature does and how you might want to use it. Note: You will automatically have the following features on your voice terminal: Conference, Drop, Hold, Message, Mute, Select Ring, Test, and Transfer voice features and Normal Mode/Exit feature (labeled...

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    Call Forwarding — Busy/Don’t Answer Temporarily forwards all your calls to another extension or to the attendant if your voice terminal is busy or you do not answer your calls within a preset number of rings. Use when you want your calls to be forwarded to a telephone number of your choice.

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    Mute Allows you to turn off the microphone of the built-in speakerphone or the handset. Use when you want to confer with someone in the room with you, but you do not want the other person on the call to hear your conversation. Priority Calling Allows you to call another extension with a distinctive 3-burst ring to indicate your call requires immediate attention.

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    a short period of time. After the voice terminal is powered up, you can press Test to test the lights and the display on your voice terminal. Transfer Transfers a call from your voice terminal to another extension or outside number.

  • Page 12: How To Use The Features

    How to Use the Features The procedures which appear in the sections, Voice Feature Procedures and Display Feature Procedures, give short, step-by-step instructions for using each feature. For your convenience, the features in each section are listed alphabetically. General Instructions Use the following special instructions for operating your voice terminal.

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    Conventions Used in The Following Procedures Feature Feature xxxxx LWC CnLWC Cnslt AutCB Timer [handset tones] Troubleshooting (Later in This Guide) Later in this guide you will find a short section on troubleshooting. Use the procedures listed in that section if you have problems in using your voice terminal. Quick Reference Lists (At the Back of This Guide) At the back of this guide is a set of quick reference lists.

  • Page 14: Control Buttons

    Using the Display, Softkeys and Display The following information will help you use the display, the softkeys, and the display control buttons on your 8434DX voice terminal. The softkeys are the five keys labeled with arrows ( display. The four display control buttons, labeled Next are located under the softkeys.

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    (the Leave Word Calling feature). If you want to cancel the message, press the softkey below CnLWC (the Cancel Leave Word Calling feature). To see the next set of five features, press the display control button labeled to move back a screen, press the display control button labeled until the feature you want to use appears on the second line.

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    Using the Softkeys to Activate a Feature Your display and softkeys allow you to access up to 15 switch-related features. For example, you may want to use the Priority Calling feature to call another extension with a distinctive 3-burst ring. You can activate this feature with the softkeys in the following way: To access a feature with the softkeys (Priority...

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    Resetting the Speakerphone with the Softkeys (When Powering Up the Voice Terminal) Important: You can use the Reset Speakerphone feature only if the Reset Spkr label appears under the Speaker When you first power up the voice terminal, the following display appears. Begin When you reset the speakerphone on your voice terminal, you hear a set of tones as the speakerphone performs an acoustic test of the environment.

  • Page 18: Voice Feature Procedures, Abbreviated Dialing (ad)

    Voice Feature Procedures Note: When placing and answering calls or using the voice features, you have the option of doing so by lifting the handset or by pressing terminal is set for the Speakerphone feature, pressing activates the built-in microphone so you can place and answer calls without lifting the handset.

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    To place a call using a personal, group, or system list Dial the outside number, extension, or feature access code you want to store Note: You may also be able to use the softkeys to add special functions such as Pause, Mark, Suppress, or Wait into the programmed telephone numbers.

  • Page 20: Automatic Callback

    To program an Abbreviated Dialing (AD) button To see the number stored on an Abbreviated Dialing (AD) button To place a call using an Abbreviated Dialing (AD) button Automatic Callback To automatically place another call to an extension that was frequently busy While off-hook, press Menu...

  • Page 21: Bridging/manual Exclusion

    To cancel Automatic Callback Bridging/Manual Exclusion To answer a bridged call To prevent other bridged voice terminals from entering a call (on a per-call basis) Pick up the handset when you hear priority ring A call is automatically placed to the called extension, which receives regular ringing Note: Only one Automatic Callback call at a time can be placed, and Automatic Callback is canceled...

  • Page 22: Call Coverage/consult

    Call Coverage/Consult To answer a call for a coworker for whom you are a coverage point To leave a message telling a coworker to call the original caller’s extension To use the Consult feature to talk privately with a coworker after answering a redirected call Press the call appearance button of the incoming call...

  • Page 23: Call Forwarding — Busy/don't Answer

    Call Forwarding — Busy/Don’t Answer To activate Call Forwarding — Busy/Don’t Answer Note: To find out which type of Call Forwarding activates, Call Forward contact your system manager. To cancel Call Forwarding — Busy/Don’t Answer While off-hook, press Call Forward or, Dial the Call Forwarding —...

  • Page 24: Call Forwarding — Follow Me

    Call Forwarding — Follow Me To temporarily redirect all calls to an extension or outside number of your choice Note: To find out which type of Call Forwarding activates, Call Forward contact your system manager. To cancel Call Forwarding — Follow Me While off-hook, press Menu softkey below CFrwd...

  • Page 25: Call Park

    Call Park To park a call (for retrieval at any extension) To retrieve a parked call from any extension Press Transfer Second party is temporarily put on hold Press Menu and then press the softkey below CPark or Press Call Park or Dial the Call Park trunk group access code __________ Dial the Call Park zone number...

  • Page 26: Call Pickup

    Call Pickup To answer a call to a member of your pickup group when your voice terminal is idle To answer a call to your pickup group while on another call Conference To add a third party to a call To add a call you’ve put on hold to another call you’re connected to...

  • Page 27: Handset Volume

    To drop the last party added to a conference call Drop To disconnect from a normal call, or to drop the last party added to a conference call Handset Volume To raise or lower the receive level volume of the handset Press Drop You remain connected to the original party...

  • Page 28: Intercom (automatic/dial)

    Hold To keep a call waiting while you answer another call, make a call, or perform some other task To answer a new call while active on another To return to the held call Intercom (Automatic/Dial) To make a call to your predetermined Automatic Intercom partner Press...

  • Page 29: Last Number Dialed

    To dial a call to a member of your Dial Intercom group To answer any intercom call Last Number Dialed To automatically redial the last number you dialed (extension, outside number, or trunk/feature access code) To see the number you last dialed (you must be on-hook) While off-hook, press...

  • Page 30: Leave Word Calling (lwc)

    Leave Word Calling (LWC) To leave a message after dialing an extension (when the call is not answered, or you hear a coverage or busy tone) To leave a message without ringing an extension Press Menu and then press the softkey below LWC after you complete dialing or Press any time after you complete dialing...

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    To cancel a Leave Word Calling message (you cannot cancel messages for an AUDIX subscriber) Message To retrieve a message when your Message light is on Mute Note: When you are talking on the handset, the Mute feature affects the microphone associated with the handset rather than the speakerphone.

  • Page 32: Priority Calling, Reset Speakerphone

    Priority Calling To place a priority call (3-burst ring) To change a regular call into a priority call (3-burst ring) when you hear a call waiting ringback tone Reset Speakerphone Important: You can use this feature only if the Reset Spkr label appears under the Speaker button and the voice terminal is set for the Speakerphone feature.

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    When you first power up the voice terminal, the following display appears. Begin To reset the speakerphone (when the voice terminal is first powered up) To adjust the speakerphone to the surrounding room acoustics PLEASE RESET SPKR. Press the softkey below Begin to reset the speakerphone (Press the softkey below Cancel if you do not want to reset the speakerphone at this time.

  • Page 34: Select Ring (and Ringer Volume)

    Select Ring (and Ringer Volume) To select a personalized ringing pattern (for those 8434DX voice terminals which have a Shift button) Note: For procedures on selecting a personalized ringing pattern for those 8434DX voice terminals that have a button, Ring see the next page.

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    To select a personalized ringing pattern (for those 8434DX voice terminals which have a Ring button) To adjust ringer volume if necessary (handset and speaker are not active, or the handset and ringer are both active) While on-hook, press Ring Red light next to Ring Current ringing pattern plays and repeats every...

  • Page 36: Send All Calls

    Send All Calls To send all incoming calls (except priority, intercom, and personal central office calls) immediately to an assigned extension, AUDIX, or message center for coverage To send an assigned group of extensions (except priority, intercom, and personal central office calls) immediately to an assigned extension, AUDIX, or message...

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    Speaker Note: Your voice terminal is set for either the Speaker (listen-only) or the Speakerphone (listen and talk) function. Check with your system manager to see if you can use either of these two features. In order for the other party to hear you, you must speak through the handset. Use the following procedures if your voice terminal is set for the Speaker (listen-only) feature.

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    To mute the microphone associated with the handset so the other party cannot hear you To activate the speaker while using the handset To end a call (while handset is on-hook and only the speaker is active) Speakerphone Note: If you are uncertain whether your voice terminal is set for the Speaker (listen-only) feature or the Speakerphone (listen and talk) feature, check with your system manager.

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    To prevent the other party from hearing you To change from the speakerphone to the handset To change from the handset to the speakerphone To end a call The display shows: SPEAKER L > > > > (There are eight possible volume settings. On the display, one arrow is the lowest setting, and eight arrows is the highest setting.) Note: The Volume control does not affect an external...

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    Test To test the lights and the display on your voice terminal Transfer To send the present call to another extension or outside number While on-hook or off-hook, press and hold Green light next to Note: If the green light next to rather than goes on steadily, it means the voice terminal is not communicating with the DEFINITY switch or with System 85.

  • Page 41: Display Feature Procedures

    Display Feature Procedures This section includes the procedures for seven display features you may use with the 8434DX voice terminal. However, note that the display, along with the softkeys and display control buttons, can also be used for accessing up to 15 softkey features. For procedures on using the display and softkeys and a list of the features that can be accessed with the softkeys, see “Using the Display, Softkeys, and Display Control Buttons”...

  • Page 42: Message Retrieval

    Inspect To see who’s calling (if you are already on a call) To see who’s on hold while on a call Message Retrieval the a To see your messages when your Message light is on (while on-hook, off-hook, or on a call) To return a call to the message sender To erase a message...

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    To see a coworker’s messages (can be during call with the coworker) Note: You must first be designated as a systemwide message retriever by your system manager. To return a call for the coworker to the displayed extension (while on call with the coworker) Normal (Exit) To return to the normal...

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    Timer To see elapsed time (hours, minutes, seconds) Press Menu and then press the softkey below Timer or Press Timer Elapsed time is shown To stop timer and clear display, press then press the softkey below Timer again or Press again Timer Elapsed time is displayed on the screen for about...

  • Page 45: Tones And Their Meaning

    Tones and Their Meaning Ringing tones are produced by an incoming call. Feedback tones are those which you hear through the handset (receiver) or the speaker. Ringing Tones 1 ring — A call from another extension. 2 rings — A call from outside or from the attendant. 3 rings —...

  • Page 46: Troubleshooting

    Problem A feature doesn’t work as noted in this guide. There are no feature See your system manager for a list of feature access access codes written in codes for features assigned to your voice terminal. the appropriate blanks Then, write the codes in this guide. in this guide.

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    Problem The telephone doesn’t ring. The lights do not go on next to the buttons. Solution Make sure the ringer is turned on. Set the ringer volume to a higher level. Place a test call from another extension to your extension.

  • Page 48: Key Words To Know

    Key Words to Know access code See feature access code. activate To begin or turn on the operation of a feature. attendant The person who handles incoming and outgoing calls at the main console. AUDIX Audio Information Exchange, an optional voice mail and message service which provides coverage for calls to you by recording callers’...

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    on-hook When the handset is left on the cradle and the speakerphone is turned off. party A person who places or answers a call. personal list One of the four types of Abbreviated Dialing lists; programmable by the system manager or by you, the user. Contains telephone numbers of your choice, and stores each of them as a single-digit list item.

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    System 85 The switch to which you may be connected. (Your voice terminal may be connected to the DEFINITY Communications System Generic 2 instead.) Both System 85 and DEFINITY Generic 2 are communications systems which transmit and receive voice and data signals for all communications equipment in your network.

  • Page 51: Table Of Contents

    Your 8434DX Voice Terminal ..........1 A Quick Look at the Features .

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    Display Feature Procedures ..........40 Call Information .

  • Page 53: Quick Reference Lists


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    Abbreviated Dialing* Personal List 1 Personal List 2 Item Name Name * You may have as many as 3 personal lists, and each list can have either 5 or 10 items; see your system manager. Miscellaneous Description Personal List 3 Message Name Attendant...

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