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FAQ

Downloads are not working and I am getting error messages
The HD-S2 is designed to operate with HD-S2 settings and downloads only and is not backwards compatible
with previous models of HDSM. Always use the www.horizonhge.com web site for downloads.
USB Port Error
1) Drivers not found (drivers available from website).
2) Check that the USB Lead is connected correctly.
3) USB Lead may become damaged or a poor connection may cause communication errors.
4) USB Port Damaged.
Meter will not power up
Charge battery (see page 5).
Meter Shutting Down
1) Low Battery Charge.
2) Sleep timer – check timer setting in the Setup menu.
3) LNB short circuit or drawing excessive current.
Meter does not show a lock.
Make sure you have a current download of files in your meter; if it's
been a while since you have downloaded you should do so again.
Meter will not power down
Disconnect battery for 1 minute (see page 5) and reconnect.
Apple Mac
The software, drivers and downloads are not Apple Mac compatible.
Storage
To keep your battery in good working order we recommend a full overnight charge at least once every two
weeks for light usage. For every day usage we recommend to put your unit on overnight charge prior to the
next working day to ensure maximum battery power is available.
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