Step 12: Time And Date Setting; Step 13: Updating The System; Troubleshooting - Aiphone IS Series Quick Start Programming Manual

Step 12:
Time and Date Setting
A. Click the Time and date setting from the menu on left.
B. If the PC's date and time is correct, click Synchronized with PC. If not, set it manually then click Manual setting
(see Figure 12.1).
Figure 12.1: Time and Date Setting
Step 13:
Updating the System
A. Click Updating the system from the menu on left.
B. Click Update to update the unit with all stored data. The system will restart with all updated information. The
update may take up to 10 minutes. The update will be complete when the LEDs on all door stations and master
stations stop fl ashing.
Step 14:
Register Products (Recommended from Aiphone Corporation in the U.S.A.)
We recommend that the IS hardware and IS-SOFT be registered. This will enable Aiphone Corporation to send alerts
to the end user of fi rmware and software updates. Registering the software will also enable Aiphone Corporation
to easily retrieve the License Key for the IS-SOFT should it ever be misplaced. Please use the following website to
register all products in the installation. Register the products using the end user's contact information.
www.aiphone.com/IS_Sys_Reg.htm

Troubleshooting

Problem Possible Cause
Secure address
Can't access IS IP prefi x
device IP range not the
same
Multicast not
enabled
IS_IPSearch not
working
IP range not the
same
Multicast address
No video from IP door
issue
station when calling
Steady Amber
Flashing Amber
Door station LED
Steady Red
indication
Flashing Red when
call button pushed
Solid Green
8| IS Series Hybrid System Programming Guide
Solution
Make sure you are typing "https://" and then the unit's IP address in the address bar of your
browser.
Make sure your PC and the devices are in the same IP range (step 2 in this guide).
Disable WiFi and any additional Network Interface Cards on the PC.
IS_IPSearch utilizes multicast to search for and retrieve the IS-IP device's IP and MAC
address. Enable multicast address 239.197.40.41 on your network.
The IS_IPSearch program will search within the PC's domain, then fi lters results via MAC
Address. If IS_IPSearch does not fi nd the IS-IP devices,
ensure that the PC is set to the same IP range as the IS-IP devices
(default range is 192.168.0.xxx).
In the event the IS-IPDV/F is able to call in and establish an audio connection to the IS-
MV, IS-IPMV, or IS-SOFT master stations, but fails to establish video, this is a sign that
the video multicast address is not being routed*. The specifi c multicast address used for
video broadcast from the door to master is 239.0.1.4 (Network Settings: Common). This
address must be routed between subnets for the system to work correctly.
* Note: When a master calls a door station, video most likely will be present. This is because master to door calls
utilize unicast.
Standby mode
Applying setting changes after programming
Network / connection issue
Door station has a connection but is not programmed to call a master (step 11)
Active Communication
AIPHONE CO., LTD., NAGOYA, JAPAN
http://www.aiphone.net/
Issue Date: Feb. 2016 FK2238 A 0216 SZ 58577