Troubleshooting - Sony Vision Exchange PEQ-C100 System Integration & Services Manual

Code Type
Video Conference is
downgraded to video
1263 Warning
receive only (requested by
remote party)
Failed to register on H.323
1271 Error
Gatekeeper {0}.
Registered on H.323
1272 Info
Gatekeeper {0}.
Failed to register on SIP
1273 Error
registrar {0}.
Registered on SIP registrar
1274 Info
{0}
1291 Info Disconnected from {0}.
Mirroring has exceeded the
1301 Info maximum number of
connections.

Troubleshooting

If the system does not operate properly, check the following items before concluding a failure
has occurred.
Symptom
The main unit is not
responding.
A Pod is not
responding.
Pod cannot connect
with the main unit.
Error message
Cause
A system backup is in
progress.
See "When Pod cannot connect with the main unit" (page 75).
Video conferencing was downgraded to
receiving video only by the remote party.
Check for compatibility problem with the
remote party.
Check the H.323 gatekeeper settings and
network configuration.
Normal operation.
Check the SIP settings and network
configuration.
Normal operation.
This message appears when disconnected
from the remote party during video
conferencing.
Failed to connect for Vision Exchange App
mirroring because the maximum number of
connections set on the [Setting] screen has
been reached.
To connect, stop mirroring some other
connected devices.
Press and hold the power button to turn off
the device, then turn it on again.
If the problem occurs frequently, make a
record, including photos, logs, date and
time of occurrence, and details of the
reproduction procedure, and consult your
service representative.
70
Solution
Solution