Troubleshooting - PrimeVOLT PV-5000T-U Installation & Operation Manual

12. Troubleshooting

In cases where an inverter detects a problem, an error message may be
conveyed by the system. Use the table below to resolve accordingly. If the
problem persists, contact your local service provider for further assistance.
Trouble
No display or
incorrect display
No generation
(No Error)
Error on display
Generated power
less than expected
1. Check AC connection segments such as fuses,
breakers and wires. Be sure AC is connected to
inverter properly.
2. Switch AC off and on again.
1. Check PV wiring.
2. Check PV polarities.
3. Check PV voltages.
4. Wait for stronger sunlight.
Refer to error table in Error Frame section.
1. Error other than "C#": Check the error message
and take suitable action.
2. "C#" Error: Switch off the AC breaker then the
DC breaker. Switch on the DC breaker then the
AC breaker again.
3. If "C#" error persists, call your local service
provider for assistance.
1. Check module installation.
2. Check the PV module is damaged or sheltered.
3. Ensure inverter is not in direct sun light.
4. Remove all objects on inverter.
5. Check the setting space of each inverter.
6. Check inverter's ambient temperature.
60
Suggestions