ATTO Technology UL5D LP Troubleshooting Manual page 12

8. Did it ever work? Is this a new error that just started happening, or is this an
error that has been around since the first use.
9. Does it happen when you try it with a second host adapter (if possible)? For
example, swap out one host adapter for another and see if error still occurs.
10. Is the latest firmware and driver being used?
11. Is the device in default mode? Are there settings that have been adjusted that
may be causing the problem? Do settings need to be adjusted to allow the device to
function properly?
12. How duplicable is the error? Does the error occur sporadically/randomly, or can
it be reproduced each and every time?
13. If the system was working previously, what changed about the configuration?
Page 12 of 12 Atto Technology, Inc. January 19, 2007