ATTO Technology UL5D LP Troubleshooting Manual page 11

•
Follow the tree structure to :
\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\\express2\P
arameters\ATTO
•
Highlight "EventLogMask", right-click and select "delete".
NOTE: be careful to only select this key as deleting other keys could harm
your computer.
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To enable the advanced event logging features of the ATTO U320 Dual Channel
SCSI Host Adapter in a Linux environment please do the following:
•
Remove the driver (rmmod express2)
•
Load the driver with event logging enabled (modprobe express2
event_log_mask=0xfffffff)
•
The output can be obtained from dmesg.
To disable event logging under Linux, simply remove the driver with the event log
mask and reload the driver normally.
D.) Escalating issues to Tech Support.
When an error is encountered, please insure you have an answer to each of the following
questions when reporting it as an issue:
QUESTION
1. Computer Model:
2. Operating System:
3. OS Patch Level:
4. PCI slot # and type:
5. ATTO driver version:
6. ATTO firmware revision:
7. List all of the devices attached to the ATTO HBA. Include the manufacturer and
model number for each device:
Page 11 of 12 Atto Technology, Inc.
ANSWERED
January 19, 2007