Troubleshooting - Shark Vertex HZ2000 Series Owner's Manual

MAINTENANCE
FLOOR NOZZLE MAINTENANCE
CLEANING THE SOFT ROLLER
1 To remove the Soft Roller, slide the Eject Roller button on the floor nozzle.
2 Tap loose debris off the Soft Roller. Use a dry towel to wipe it clean, and to remove any debris
caught in the teeth behind the Soft Roller.
3 Hand-wash the Soft Roller as needed. Use only water, and let it air-dry completely for at least 24 hours.
4
Reinsert the Soft Roller and press it in until it clicks securely into place.
NOTE: For best performance, keep the Soft Roller clean with regular maintenance.
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If you notice any hair wrap, continue
vacuuming and the Self-Cleaning Brushroll
will automatically remove it. If some hair
wrap remains after continued use, carefully
clear it away from the brushroll.
Check the Debris Intake and clear away any
dirt or blockages.
To close the cover, push down until it clicks
into place.

TROUBLESHOOTING

Vacuum is not picking up debris. No suction or light suction.
(Refer to Maintenance section for more information.)
• Empty the dust cup. Check filters to see if they need cleaning. Follow instructions for rinsing and
completely air-drying the filters before reinstalling them.
• Clear any blockages in the nozzle, wand, handheld vacuum, or accessories. See Checking for Blockages
section for more information.
• If any string, hair, or carpet fibers remain wrapped around the brushroll after continued use, carefully
clear them away.
• Remove any blockages from the Debris Intake in the floor nozzle. Pinch the tabs on the bottom of the
nozzle to open the cover, and lift up the intake tube. Clear blockages, then push the tube down and
press the nozzle cover closed.
Vacuum lifts area rugs.
• Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges.
• Turn off the unit to disengage the brushrolls. To restart, press the power button on the handle.
NOTE: During above-floor cleaning, accessories are optimized for different types of debris (See Available
Accessories section).
Vacuum nozzle stops working or the indicator light is red.
• If the brushroll indicator light turns solid red, immediately turn off and unplug the vacuum.
• Disconnect the wand from the floor nozzle and clear any blockages.
• Reconnect the wand, plug in the vacuum, and turn on the power.
• If the brushroll indicator light on the floor nozzle is green, the blockage has been successfully cleared. If
the light is still red, please contact Customer Service at 1-800-798-7398.
Vacuum turns off on its own or the indicator light flashes red.
If your vacuum overheats, the thermostat will automatically turn off the motor. Perform the following steps
to restart:
1. Turn off the vacuum and unplug it.
2. Empty the dust cup and clean the filters. See Emptying the Dust Cup and Cleaning Filters sections.
3. Check for blockages in the wand, floor nozzle, handheld vacuum, inlet openings, and accessories,
4. Reassemble the entire vacuum and ensure all parts click into place.
5. Allow unit to cool for a minimum of 60 minutes.
6. Plug in vacuum and turn it on.
Vacuum is making a loud noise.
If you vacuum up a hard or sharp object or notice a noise change while vacuuming, check for blockages or
objects caught behind the brushroll. See Checking for Blockages section for more information.
Handheld vacuum is warm.
Due to the strong suction power of the vacuum, it is normal to experience warmth around the filter exhaust
area during and after use. Turn off the vacuum and wait for 10 minutes for it to cool down. If the warmth
continues, clean the pre-motor and post motor filters. Refer to the maintenance section for filter cleaning
instructions.
For all other issues, visit sharkclean.com/support.
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