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Simple Troubleshooting
If for whatever reason your tracker is not responding or
behaving as it should, you can reset the tracker by pressing
and holding the button for 10 seconds. This will not affect
your settings.
Why are location updates not instant?
Location updates are not instant in general as it takes time
to get a GPS fix and if that fails the other location
technologies come into action. After the location data is
collected the tracker has to connect to the internet via the
GSM network in order to send the location information.
Why is my tracker not transmitting?
Always give your tracker a couple minutes to send a location
update and if that fails you can try the following:
Make sure you have an
-
tracker
Make sure your tracker is charged, some battery
-
drain might have occurred for a number of reasons
Force a location update (hold tracker button for 3
-
seconds)
Perform a reset (hold tracker button for 10 seconds)
-
Ensure the tracker is in an area with good GSM
-
coverage
Place the tracker outside for 5 minutes after
-
completing all the above
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