LightBug Zero User Manual
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LightBug Zero User Manual

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LightBug Zero & Pro
User Manual
Due to software updates, your experience of the software interface (including
but not limited to software features, user interfaces, and interaction
experiences) may differ from the interface presented in this manual. The

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Summary of Contents for LightBug Zero

  • Page 1 LightBug Zero & Pro User Manual Due to software updates, your experience of the software interface (including but not limited to software features, user interfaces, and interaction experiences) may differ from the interface presented in this manual. The...

  • Page 2: Table Of Contents

    Step 1: Entering Serial Numbers Step 2: Setting up your Data Plan Step 3: Adding billing information Adding more trackers to your account: Configuring your LightBug Tracker using the setup wizard: Configuration Mode Easy Mode Step 1: Customise your device...
  • Page 3 Step 1: Customise your device Step 2: Motion Detection Motion Detection: Enabled Home Setup - Wifi Network Motion Detection: Disabled Using the LightBug App and Web Portal The Map Map View Settings Getting Device Information & Location History Settings Configuration...
  • Page 4 How the Location Technologies Work Simple Troubleshooting Why are location updates not instant? Why is my tracker not transmitting? Why is my tracker giving inaccurate locations? Why is my battery not lasting as long as advertised? Page LightBug User Manual...

  • Page 5: Meet Lightbug

    Meet LightBug LightBug Zero Page LightBug User Manual...

  • Page 6: Lightbug Pro

    LightBug Pro Page LightBug User Manual...

  • Page 7: Getting Your Tracker Ready For Initial Use

    You will need to charge your tracker as follows before initial use: The LightBug Zero needs to be charged for at least 3 hours. The LightBug Pro needs to be charged for at least 5 hours. The LightBug Zero and the LightBug Pro can be charged using the included magnetic Micro USB charging cable either via wall adapter or via USB port.

  • Page 8: Activating Your Tracker

    Activating your tracker To activate your tracker you will need to download the LightBug App on your smartphone or visit our web portal: https://lightbug.cloud/ Creating an account: Once you have downloaded the LightBug App or visited our web portal, you will need to register an account if you do...
  • Page 9 Page LightBug User Manual...
  • Page 10 Page LightBug User Manual...

  • Page 11: Linking Your First Tracker To Your Account

    Step 1: Entering Serial Numbers Enter your tracker Serial Number. The serial number is located on the back of the LightBug Zero and on the side of the LightBug Pro. Hint: If you have Bluetooth enabled while using the LightBug App, it will automatically detect the device serial number and fill it in for you.
  • Page 12 Page LightBug User Manual...

  • Page 13: Step 2: Setting Up Your Data Plan

    Choose a data plan. You can change your plan and billing period later on. Note: The Standard Data Plan allows for up to 6 location updates per day and disables motion detection, while the Unlimited Data Plan has no restrictions. Page LightBug User Manual...

  • Page 14: Step 3: Adding Billing Information

    Add your billing information so that your tracker will remain active after your free trial period. Caution: Your LightBug tracker will not activate if you do not add your billing information. You will not be charged until your free trial period is over.

  • Page 15: Adding More Trackers To Your Account

    If you would like to add more trackers to the same account you will need to be logged in from the desired account and then follow the steps outlined in this section of the User Manual. Page LightBug User Manual...

  • Page 16: Configuring Your Lightbug Tracker Using The Setup Wizard

    Configuring your LightBug Tracker using the setup wizard: You can always change the settings on your tracker via the Settings tab: Configuration Mode Select the configuration mode best suited to your needs. Page LightBug User Manual...

  • Page 17: Easy Mode

    Advanced Mode will not be covered in this manual. (Use at your own risk) Easy Mode Easy Mode is designed to provide the most optimised settings for common use cases based on our experience. Page LightBug User Manual...

  • Page 18: Step 1: Customise Your Device

    Step 1: Customise your device Give your tracker a name and dot colour so you can quickly identify it if you have more than one tracker on the same account. Page LightBug User Manual...

  • Page 19: Step 2: Select The Device Mode

    If you decide that the “Long Battery Life” mode is best for you then follow the steps directly below. If you would prefer the “Motion Tracking” mode skip to the specific steps for that plan. Page LightBug User Manual...

  • Page 20: Easy Mode: Long Battery Life

    Page LightBug User Manual...

  • Page 21: Strict Budget

    This reduces the maximum amount of power each update can take, extending the guaranteed minimum life, but it will not work for devices in average to poor signal areas. Page LightBug User Manual...
  • Page 22 Caution: Up to 80% of updates may be dropped with Strict Budget enabled. Note: These settings are automatically saved and will be applied at the next location update. Alternatively. to apply the new settings immediately, press the button on your tracker for 3 seconds. Page LightBug User Manual...

  • Page 23: Easy Mode: Motion Tracking

    Home Setup - Wifi Network If your device is often at home, disabling motion detection when in range of your home Wi-Fi network can help increase Page LightBug User Manual...

  • Page 24: Flexible Mode

    Alternatively, to apply the new settings immediately, press the button on your tracker for 3 seconds. Flexible Mode This mode gives you a little more flexibility with the settings but is still easy to set up. Page LightBug User Manual...
  • Page 25 Page LightBug User Manual...
  • Page 26 Page LightBug User Manual...

  • Page 27: Step 1: Customise Your Device

    Step 1: Customise your device Give your tracker a name and dot colour so you can quickly identify it if you have more than one tracker on the same account. Page LightBug User Manual...
  • Page 28 Page LightBug User Manual...

  • Page 29: Step 2: Motion Detection

    If enabled, you will have the option to adjust motion sensitivity, this will change how sensitive your LightBug tracker is to motion and how long it has to remain stationary in order to count as a stop.
  • Page 30 Beacon Rate: This is the rate at which the tracker will send a location update when no motion is detected. This is used to confirm that the tracker is operational and enables the tracker to download any setting changes or firmware updates. Page LightBug User Manual...

  • Page 31: Home Setup - Wifi Network

    Note: These settings are automatically saved and will be applied at the next location update. Alternatively. to apply the new settings immediately, press the button on your tracker for 3 seconds. Page LightBug User Manual...

  • Page 32: Motion Detection: Disabled

    This will be a fixed location update rate. Note: These settings are automatically saved and will be applied at the next location update. Alternatively. to apply the new settings immediately, press the button on your tracker for 3 seconds. Page LightBug User Manual...

  • Page 33: Using The Lightbug App And Web Portal

    Using the LightBug App and Web Portal The LightBug App is available for both Android and iOS devices. You can also access your account from any browser (including smartphone browsers) visiting https://lightbug.cloud/ Caution: The web portal works and functions exactly as the LightBug App but you will only receive notifications to your phone if you have the App installed.

  • Page 34: The Map

    The Map The app automatically opens to the Map page, here you can see all your devices at their latest positions on the Map. Page LightBug User Manual...

  • Page 35: Map View Settings

    Map View Settings To change the Map view settings, click on the layer icon Here you have different viewing options: Page LightBug User Manual...
  • Page 36 Caution: Please note that this information is sent along with every location update meaning if your last location update was 2 days ago, the battery status you are seeing is what it was 2 days ago. Page LightBug User Manual...
  • Page 37 Page LightBug User Manual...

  • Page 38: Getting Device Information & Location History

    Getting Device Information & Location History You can get more information about the device by selecting Page LightBug User Manual...
  • Page 39 Page LightBug User Manual...

  • Page 40: Settings

    Configuration The Configuration page will allow you to update your tracker’s settings. You can find a step by step guide on how Page LightBug User Manual...

  • Page 41: Notifications

    Configuration section of this User Manual. Notifications The Notification page allows you to manage your alerts and notifications. Page LightBug User Manual...
  • Page 42 Page LightBug User Manual...

  • Page 43: Status Alerts

    Delivery In order to update how you are notified, you will need to go to the Account Tab. There you can enable the mobile push notifications, email alerts and API push notifications. Page LightBug User Manual...

  • Page 44: Zones

    You can set up alerts for when your device enters/leaves this specific area. Tags This feature enables you to create tags for your trackers so that the tags appear on your device list, reports and help you with future searches. Page LightBug User Manual...
  • Page 45 Page LightBug User Manual...

  • Page 46: Data Plan

    Data Plan The Data Plan page allows you to manage your trackers, subscription and billing information. Note: Make sure you are in the Settings Tab. Page LightBug User Manual...

  • Page 47: Updating Billing Information

    Updating billing information If you wish to update your billing details, you can do so here. Note: Make sure you are in the Settings Tab. Page LightBug User Manual...
  • Page 48 Enter the card details of the account you now wish to be billed from. In order for your new billing information to be updated, remember to tap ‘save’. Page LightBug User Manual...

  • Page 49: Adding More Trackers To Your Account

    Adding more trackers to your account If you would like to add more trackers to the same account that you are logged in to, click on ‘Add new device’. Note: Make sure you are in the Settings Tab. Page LightBug User Manual...

  • Page 50: Changing Data Plan

    Note: The Standard Data Plan will allow for up to 6 location updates per day and the motion detection feature will be disabled. This plan is designed for long term asset tracking. Page LightBug User Manual...
  • Page 51 Page LightBug User Manual...

  • Page 52: Deactivating Your Tracker

    Deactivating your tracker If you would like to stop the automatic billing in order to stop charges, you need to follow these simple steps: Page LightBug User Manual...
  • Page 53 The popup will prompt you to confirm that you would like to cancel the service. Page LightBug User Manual...

  • Page 54: Reactivating Your Tracker

    If you would like to reactivate your tracker, follow these simple steps: You will see a selection of data plans that you can pick from and their according prices. Select the plan that you would like the device to be on. Page LightBug User Manual...

  • Page 55: Reports

    Reports Reports are a great tool to get meaningful data from the location history. You can access the Reporting Tab by clicking here: Page LightBug User Manual...

  • Page 56: General Reports

    6) Speeding Report: This report allows you to set the maximum speed for each tracker and display all the instances where the maximum speed has been exceeded. Page LightBug User Manual...

  • Page 57: Zone Reports

    Moving with ignition on, moving with ignition off, stationary with ignition on (idling) and stopped with ignition off. 2) Vehicle Summary: This is a summary report showing: ➢ Number of trips ➢ Total trip time and average ➢ Total trip distance and average Page LightBug User Manual...

  • Page 58: Sensor Reports

    Setting Up Automatic Report Delivery Automatic reports can be emailed to you for all the devices on your account by following the steps below: 1) Choose the report type. Page LightBug User Manual...
  • Page 59 2) Click on the mail icon. Page LightBug User Manual...
  • Page 60 3) Enable automatic route reports and complete the required information. To save the automatic report delivery, click ‘done’. Page LightBug User Manual...

  • Page 61: Exporting Reports

    4) Confirm the details of the schedule report delivery by clicking ‘save’. Exporting Reports You can export Reports by following the steps below: 1) Choose the report type. 2) Click on the highlighted The report will download as an Excel file. Page LightBug User Manual...

  • Page 62: Notifications

    Notifications The notifications Tab allows you to see a log of the notifications triggered within the selected dates and times. Page LightBug User Manual...

  • Page 63: Account

    Account My Account This tab allows you to set account preferences, delete your data or change your password. Page LightBug User Manual...

  • Page 64: Preferences

    Hide Wi-Fi Locations: Hide the Wi-Fi based locations that the tracker has collected. Please note this option is only available for certain trackers. This option will not stop the tracker from sending these locations, it will only stop displaying them. Page LightBug User Manual...

  • Page 65: Details

    To update your billing information, click . This will redirect you to the Settings page. You can find the steps on how to update your billing information here. You can add a new device to your LightBug account by clicking . This will Page...

  • Page 66: Log Out

    Settings page. You can find the steps to add a new device here. Log Out This will allow you to logout of your account. Page LightBug User Manual...

  • Page 67: Notifications

    Notifications Customize how you would like to be notified of alerts. Enabling ‘Mobile Push’ will send alerts in the form of notification to your smartphone. Page LightBug User Manual...

  • Page 68: Change Account Password

    Caution: Mobile Push alerts do not work for the web portal, you will need to download the LightBug App on your smartphone in order for this to work. Enabling ‘Email’ will allow you to set which email you would like to receive the alerts on.

  • Page 69: Geofences

    Geofences Here you can view, edit and delete all your geofence (also known as GPS safe-zones). Create a Geofence To create a new geofence, click on the icon. Page LightBug User Manual...
  • Page 70 ➢ Is outside the geofence ➢ Is inside the the geofence ➢ Crosses the boundary of the geofence Additional Conditions: You can add conditions where an alert will only be triggered if these conditions are met. These Page LightBug User Manual...
  • Page 71 Devices Here you can enable the alert for all devices on your account. Alternatively, you can enable the alert for specific trackers only by selecting the required tracker. This tracker will be added to the selection. Page LightBug User Manual...
  • Page 72 Boundary Here is where you create the geofence, just follow the simple steps below: 1. Locate the area you would like the geofence to be. You can use the search bar to help you with this. Page LightBug User Manual...
  • Page 73 2. Choose the shape of geofence 3. Tap the Map to add points and create your geofence. The safe zone can be a standard or custom irregular shape by joining up the points. Page LightBug User Manual...
  • Page 74 Page LightBug User Manual...

  • Page 75: Delete Geofence

    Delete Geofence If you wish to delete a geofence, click. Edit Geofence In order to edit your select the geofence and make the necessary changes by following the steps outlined above. Page LightBug User Manual...

  • Page 76: How Things Work Under The Hood

    How Things Work Under the Hood How the Location Technologies Work LightBug trackers utilize three location technologies in this order: 1) GNSS location: This is the most accurate location type and utilises satellites (4 different constellations: GPS, GLONASS, Galileo, Beidou for the best accuracy).

  • Page 77: Simple Troubleshooting

    Force a location update (hold tracker button for 3 seconds) Perform a reset (hold tracker button for 10 seconds) Ensure the tracker is in an area with good GSM coverage Place the tracker outside for 5 minutes after completing all the above Page LightBug User Manual...

  • Page 78: Why Is My Tracker Giving Inaccurate Locations

    Where the tracker is mounted: with a clear line of sight with the sky, the tracker will use less power per location update Is the tracker indoors? If the tracker is indoor more power will be used as the tracker will try to look for Page LightBug User Manual...
  • Page 79 This usually occurs when the tracker is stationary but still sending location updates. Reduce the motion sensitivity via your flexible configurations page. Page LightBug User Manual...

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